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BeefDaddy's avatar
BeefDaddy
Follower
Apr 03, 2019

XR500 + Nighthawk iOS app = no devices listed

I am unable to get the Nighthawk iOS app to show any of my connected devices, this appears to be a working feature based on other KB's I have run across. 

 

XR500 V2.3.2.40

 

11 Replies

  • Just installed the app and I’m having the same issue with my xr500, I also have a mesh extender EX7700 and when I switch to that one I can see the devices on it but not with the XR500
    • AdrianLab's avatar
      AdrianLab
      Aspirant
      Just adding another screenshot for evidence
  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator

    Hi AdrianLab, welcome to the community! Upon checking on BeefDaddy's case, it looks like a factory reset on the XR500 resolved the issue. Is that something that you've tried before to fix the issue?

     

    Dexter

    • AdrianLab's avatar
      AdrianLab
      Aspirant

      Hi DexterJB, thanks for the reply.

       

      Following your suggestion I did a factory reset and then restored my settings (have a bunch of port redirections and IP's assigned I didn't want to lose or manually config again), after setting it all up and restoring the config, I went to my iOS app and opened the devices screen for my XR500 and got 0 devices again.

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User

        AdrianLab wrote:

         

        Following your suggestion I did a factory reset and then restored my settings ...

         


        If you restored settings from a backup, then you may also have restored the bug.


        Try it without restoring the settings.If it still does not work, then by all means restore the settings from your backup.

         

         

         

         

  • I am having the same issue. Is there any update to a solution?