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Forum Discussion

JohnGalt57's avatar
JohnGalt57
Aspirant
Nov 02, 2020

Screen going black

Please don't suggest I call customer service.  I have tried and been put on hold for hours.  Last time they took my phone number in the event we were disconnected.  Well, I was disconnected and no call!

My problem is ongoing where the frame goes black numerous times a day.  There is a small great area in the upper left hand corner.  Mt software is up to date and the lighting settings are correct.  Any ideas what is wrong?  Thank you.

9 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Nov 06, 2020

    Hi JohnGalt57, 

     

    I'd like to assist with our support team following up with you. May you send me a private message with your email address and case number(s).

     

    Thank you,

    Christian

    • NCtonyK's avatar
      NCtonyK
      Aspirant
      Jan 27, 2021

      I've been having the same exact problem.  Occasional black screen with a tiny white square in the upper left corner.  What was the fix or solution.

       

      Thank you,

      TonyK

      • Bob565656's avatar
        Bob565656
        Aspirant
        Mar 10, 2021

        Hello,

         

        I have been having the same problem for weeks now, about half my photos do that.  I can solve the problem temporarily if I force the orientation settings from horizontal to vertical and back to horizontal. But the problem eventually comes back.  I am running the latest version: 2.0.8 and my product key is: MEU0717020003220

         

        Can you please help with this

         

         

  • Ted_'s avatar
    Ted_
    Aspirant
    Mar 12, 2021
    The same thing started happening to my meural 3 days ago. 3 pictures in a 10 picture playlist started displaying as black. Prior to this, the playlist had been displaying correctly for two months. So I decided to create a new playlist, and 4 of the 7 pictures display as black. All pictures in the mentioned play lists are horizontal orientation. After reading this thread I checked my software version and saw that I was not on the most recent version so I updated to 2.0.8 and the problem persists.