NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Ian57
Jan 04, 2022Follower
Blinking white light for MS60
Had 2 full M60 systems. Both routers setup, 1 as an AP. 3 of the 4 sats setup around the house. Yesterday I had to reboot main router and even factory rest it. Today it all crashed, nothing worked. I ended up doing a full reset and setup of the main router. Some of the sats will connect but the AP router just blinks white.
- Rebooted at least 10 times
- Sync'd
- Factory reset button
Nothing will get it off that blinking white light. I believe trying to resolve the issues yesterday I got it out of AP mode and into bridge mode or it simply is just stuck as AP mode but with a conflicting IP.
Note: my phone shows a NETGEAR_SETUP as an open network. This was not there 2 days ago. I assumed I needed to connect to that so I could then edit the IP and/or settings for the AP router. It never connects, spins and finally says...IP address Failure. Again leads me to believe it has conflicting IP with the main router.
I need to find out how to fully factory reset this thing, then I should be able to hook it up, login, and make the changes i need to put it back as AP router. If I can't am I just stuck with a dead weight?
Any suggestions greatly appreciated.
9 Replies
- FURRYe38Guru - Experienced User
Any progress on this?
Ian57 wrote:
Had 2 full M60 systems. Both routers setup, 1 as an AP. 3 of the 4 sats setup around the house. Yesterday I had to reboot main router and even factory rest it. Today it all crashed, nothing worked. I ended up doing a full reset and setup of the main router. Some of the sats will connect but the AP router just blinks white.
- Rebooted at least 10 times
- Sync'd
- Factory reset button
Nothing will get it off that blinking white light. I believe trying to resolve the issues yesterday I got it out of AP mode and into bridge mode or it simply is just stuck as AP mode but with a conflicting IP.
Note: my phone shows a NETGEAR_SETUP as an open network. This was not there 2 days ago. I assumed I needed to connect to that so I could then edit the IP and/or settings for the AP router. It never connects, spins and finally says...IP address Failure. Again leads me to believe it has conflicting IP with the main router.
I need to find out how to fully factory reset this thing, then I should be able to hook it up, login, and make the changes i need to put it back as AP router. If I can't am I just stuck with a dead weight?
Any suggestions greatly appreciated.
- nynexlaAspirant
Mine is now doing the Blinking White thing. I've tried resetting many many times , and all the TFTP the firmware updating and everything it just wont connect. My 2nd failed nighthawk device. Lessons are learned.
- FURRYe38Guru - Experienced User
So lets try setting up just 1 MK system while leaving the 2nd OFF.
Try to Sync the MS near or in same room as the MR.
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between MR and MS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/000061709/Where-should-I-place-the-Mesh-WiFi-satellite-of-my-Nighthawk-Mesh-WiFi-6-and-Tri-band-Mesh-WiFi-6-products 📡What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?- je13air47Aspirant
This KB worked for me, it was a little annoying, but the tech I had was patient. After we tried all the standards, this was finally the one that got it going.
- clowdurAspirant
From Youtube comments section (https://www.youtube.com/watch?v=XeoS0xVINOE😞
"If anyone still fails with these instructions from my experience try this next one: use 30-30-30 method (push reset button 30 seconds and remove power cable without removing your tool whatever from the reset button - wait 30 seconds and put powercable back and also continue pushing that reset button with tool for 30 seconds) after this light stays static and u can try uploading that firmware. I think this is somekinda factory recovery state for netgear ?"
This somehow worked for me. It perfectly factory reset the router and I was able to set it up again, didn't even have to upload firmware. Originally I was trying to upload new firmware but my router was so bricked it wasn't even allowing uploads.
After doing the "30-30-30" method I still observed blinking white lights for perhaps 15 seconds, but then it turned a solid orange! From there I set everything up as if it was new, and it works again.