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Forum Discussion
HP smart tank 7602 FREQUENTLY goes offline or has states error.
We have the Netgear Nighthawk mesh (router with 2 satellites) wifi system. The HP smart tank 7602 purchased 2 months ago (so is current printer). We are having so many problems with the printer going offline for one or both of our laptops. Is this possible due to the dual bands, though this printer was advertised to have the band self healing property.
Thoughts and suggestions please. My husband has been on the phone with HP tech support at least 4 times if not more!
8 Replies
Try going into the router and setting the printer with a reserved address.
For a rookie, how would I do that?
Sounds like it "does everything":
Another questions:
- What type of laptops are printing to this HP?
(Windows? Mac? Chromebook?) - Are they printing to the HP through the WiFi network or directly?
- Is the Orbi WiFi system being managed through the web interface (http://orbilogin.net ) or using the Orbi 'app'?
(The web interface has a feature to assign network addresses to devices. The 'app' does not.) - Do the laptops print correctly some of the time, and then not print at other times?
- Something to contact the printers Mfr support for help and information regarding there product.
- What type of laptops are printing to this HP?
