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Forum Discussion
MR70 router no longer able to access the Internet
Yesterday my MR70 Mesh router started displaying the amber light. I've been trying to troubleshoot this for hours but nothing is working so I'm wondering if anyone has any idea on what to try.
Here's some info:
- Comcast is my ISP
- I'm using a CAX30 modem (I disabled its Wireless) and all wired connections to it work
- I had an MR70 router with two satellites; the connection between those and the devices seem to work, but the router can't connect to the Internet; in the Nighthawk app it had an Internet address of 0.0.0.0 but when I look at my modem settings in routerlogin.net I see it being assigned an IP address
Here are the things I tried:
- Reboot modem and router, both via the Nighthawk app and by unplugging the power
- Check firmware is up-to-date
- Connected my desktop PC directly to the router
- Factory-reset the router, re-installing it via the app
Bonus question: in that configuration, routerlogin.net redirects automatically to the modem. How can I then connect to the router? (I tried routerlogin.com 192.168.0.1 192.168.1.1 192.168.100.1 and they're all the same)
12 Replies
Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.
https://kb.netgear.com/20927/How-do-I-change-my-NETGEAR-router-to-AP-mode
https://kb.netgear.com/000061927/What-is-the-difference-between-router-mode-and-AP-modeTry #1 first.
Power off for 1 minute then back ON with the ISP modem and router.
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.Thank you for the quick reply! I read conflicting information about the CAX30 regarding modem or bridge mode, but I found a "router mode" in the admin settings and it seems to be doing the same thing. Unfortunately that didn't make the MR70 router be able to connect. So I'm looking into option #2 now.
EDIT: how come that this problem just happened yesterday after this network configuration worked for months? Is it possible that it was caused by an ISP change, since they told me that they are doing some work on their network at some point?
trnd7 wrote:
EDIT: how come that this problem just happened yesterday after this network configuration worked for months? Is it possible that it was caused by an ISP change, since they told me that they are doing some work on their network at some point?
When you set up your network, the MR70 router checks what it finds and adapts its setting accordingly. It looks to see if anything else is squatting on its preferred local IP address (192.x.x.x). If it finds something, it picks a different address, usually 10.x.x.x.
Then the two routers will not fight one another.
If your network recently went through a reboot, maybe after a firmware update, maybe something forgot about those IP settings.
That's why you got the advice to put the CAX into "bridge" (modem only) mode
For some reason, unlike most modem/routers, the manual for your modem/router does not have instructions on how to put it into bridge mode. Maybe it doesn't have that option.
From other manuals, you could look here:
- Advanced
- Administration
- Router mode
You may be lucky.
By the way, in your first message you said that you reinstalled "via the app". This is to the most controllable way of setting up your network. This is best done with a wired LAN connection.
Did the list of things you tried include resetting both devices, modem and router, and then reconfiguring the network?
It might help to do this in the recommended order:
As this is a router, there is probably a modem sitting in front of it. You need to get the devices to forget any inherited settings. Among other things, that means rebooting the network.
Power cuts usually take out both the modem and the router on a network. When the power comes back on, they may start up in the wrong order, with the router starting before the modem is ready. That means that they get confused about which is in charge.
It may help to reboot the whole network in the right order.
Be sure to restart your network in this sequence:- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on computers and rest of network.
