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MS60 has a white blinking light and webui says it is offline
My MS60 has a white blinking light and im getting no signal from it. The web interface says that satellite is offline. Both my satellites are hardwired to a switch.
Ive tried restarting the following:
MS60
MR60
Modem
Network switch
It is only a couple days old everything worked when I installed it as of thrusday it is now sunday and one wont do anything. Is there a fix or shouldI send it back?
Ive tried restarting the following:
MS60
MR60
Modem
Network switch
It is only a couple days old everything worked when I installed it as of thrusday it is now sunday and one wont do anything. Is there a fix or shouldI send it back?
7 Replies
LukeHoffmann89 wrote:
It is only a couple days old everything worked when I installed it as of thrusday it is now sunday and one wont do anything. Is there a fix or shouldI send it back?When you installed it, did you update the firmware on the router and the satellite? Those things get a bit funky when they have different firmware versions.
It the satellite wired to the router or connected by wireless?
Ive tried restarting the following:
MS60
MR60
Modem
Network switchDid you do all that in the right order?
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it to connect.
- Turn on satellite, computers and rest of network.
What is the modem? Make and model?
What is the network switch and where is it on the network?
- I did not update the firmware when i installed everything.
The router is plugged into a no-name unmanaged switch (that does work), with a cable going directly to the working satellite, then another going to a tp link unmanaged switch(also works) which plugs into the non-working satellite.
When I went through the setup both satellites showed up in the webui and said backhaul status good.
Im not sure what order i took everyrhing down in but the when coming back up I started whith the modem and router, when those connected I did the switches then satellites, my basement satellite connected just fine. The 2nd satellite still had the white light.
LukeHoffmann89 wrote:
The modem model number is ET2251 not sure who makes it but is is the charter supplied oneLooks like a basic modem.
But I am a bit lost here.
The router is plugged into a no-name unmanaged switch (that does work), with a cable going directly to the working satellite, then another going to a tp link unmanaged switch(also works) which plugs into the non-working satellite.Is this modem > router > switch > satellite?
Are we talking about two satellites?
modem > router > switch > satellite > switch > satellite?
Something else?
I did not update the firmware when i installed everything.Might be a good idea. These thing rarely arrive with the latest firmware in place.
- The modem model number is ET2251 not sure who makes it but is is the charter supplied one
