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Network911's avatar
Network911
Aspirant
May 07, 2026
Solved

RS500 Vlan causes no internet

Alright, I have been messing around with my two routers (RS500 & RAX80) 

 

My main router (RS500) has Vlan Tag groups which I set up for my IoT devices. 

VLAN ID 20, VLAN priority 2, over WiFi 2.4Ghz

 

As soon as I clicked apply while the "Enable Vlan group/Bridge" radio is selected I no longer had internet connection. 

 

  1. I checked cables to see if they were loose.
  2. I power cycled the router. 
  3. I unplugged the modem and router for 30 seconds then plugged the the router in first, and then the modem and waited for it to boot up. 

No success. 

 

 

 

  • Page 94 of the RS500 User Manual describes the use of VLAN which some ISPs require to provide internet.

    https://www.downloads.netgear.com/files/GDC/RS500/RS500_UM_EN.pdf

     

    This is NOT a method to create virtual networks to segregate internal traffic, i.e. what we commonly think of as VLANs.  Netgear's residential routers do not provide that capability.

    By defining a VLAN on the WAN port, you have essentially cut off internet access

     

     

10 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User

    Page 94 of the RS500 User Manual describes the use of VLAN which some ISPs require to provide internet.

    https://www.downloads.netgear.com/files/GDC/RS500/RS500_UM_EN.pdf

     

    This is NOT a method to create virtual networks to segregate internal traffic, i.e. what we commonly think of as VLANs.  Netgear's residential routers do not provide that capability.

    By defining a VLAN on the WAN port, you have essentially cut off internet access

     

     

    • Network911's avatar
      Network911
      Aspirant

      Last night I sat reading over the user manual and saw they only spoke about VLANS in the context of IPTV use. It wasn't explicit about not being useful, but I also googled a direct question about netgear routers just incase I did not get a reply here. I found the same response you gave about it not being a traditional VLAN in the sense I am looking for. 

       

      I was hoping to hear something on here that might contradict that point. Since I'm seeing the same information here, that is a good enough confirmation that purchasing a managed switch is the next move. Thanks for confirming this though 🫡

      • StephenB's avatar
        StephenB
        Guru - Experienced User
        Network911 wrote:

        that is a good enough confirmation that purchasing a managed switch is the next move.

        Netgear "smart" switches also support VLANs.

         

        Is the goal to prevent any of the IoT devices from reaching the main network?  Back-to-back routers are one config that accomplishes that (double-NAT).  Connect the IoT devices to the edge router wifi, and connect the second router to one of the edge LAN ports.  Don't connect anything else to the edge router, and don't put the second router in the DMZ.

    • Network911's avatar
      Network911
      Aspirant

      Sorry, predictive text on my phone changed, "It wasn't explicit enough to be useful" to "It wasn't explicit about not being useful."

  • Sounds like enabling the VLAN bridge may have interrupted the WAN routing or DHCP handling on the RS500. I’d also double-check whether VLAN tagging is supported by your ISP setup or if the bridge got applied to the wrong interface. Sometimes a factory reset and rebuilding the VLAN config step-by-step is the quickest way to isolate the issue.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Also check the RS router. There maybe a separate IoT SSID network feature there. I know on later models there is.

    • Network911's avatar
      Network911
      Aspirant

      Yes. There is, although I'm not sure why the distiction between the use of VLAN there and the other mentions, are not covered in the user manual. I have that up and running by the way. The bigger issue for me is I am trying to learn how to create VLANS for my learning experience and that specific setup is not really teaching me. 

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        OK. Glad thats working. 

        Yes, for LAN side configurations, you'll need a smart or managed switch for that. Most home class routers don't have that feature since the average home user doesn't use that kind of configuration. 

        Good Luck.