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Updated to FW 1.1.6.122. Satellites now report no connected devices, and more issues. WTF?
Netgear MK63 system. FW just updated to 1.1.6.122.
Sorry for my frustration but this mesh system is the biggest POS I've ever encountered. I updated the firmware because my Roku android app wouldn't see my Roku device when my phone and the Roku were on the same satellite. If I would go upstairs and my phone would connect to another satellite, it would work. This happened constantly over the last several months and could be temporarily fixed by rebooting the router and satellites but that got old real quick. I saw the new FW update so figured I'd give it a try.
I first tried updating through the Nighthawk app but it would give me an error every time so I updated the router and two satellites directly from each one's web interface.
After updating I now have new problems.
1. From the Nighthawk app, both satellites show No Connected device found. I know this is not accurate because when I go to the web interface of each satellite and the router I see several devices attached to both satellites and the router. WTF?
2. The Nighthawk app shows almost every device attached directly to the router by WIRED connection. Again, WTF?
Can Netgear do anything right? I've had more problems than I can count with this system since day one of getting it back in April.
Netgear, if you're listening, this POS is less than a year old. What can you do to make it work? Like I mentioned, I've had issues since day one. Speed limited to 80mbps, devices not connecting to each other (Roku app losing connection with Roku devices, unable to RDP from laptop to desktop, etc.. and I know the devices are connected to the access points, the router/satellite just stops routing traffic between devices), I've opened support cases and nothing has been fixed.
Can you just replace this horrible system with something that might actually work like it's supposed to?
12 Replies
And the fun continues.... Now in the Nighthawk app the router shows only 3 connected devices (I have about 25), and the satellites continue to show no devices connected. However, Device Manager shows 23 devices connected. This is ridiculous. The app shows they're not connected to the router or any of the satellites.....but Device Manager shows they are connected. This is some kind of magic box!! The devices are magically connected to my wifi network without being connected to either the router or the satellites!
Netgear seems to have done something far beyond our current technological capability! Internet access for devices that are not connected to any access point! Magic!!
Every single firmware update these guys put out breaks something that wasn't broken before while not fixing any of the things that were actually broken.
Has a factory reset and setup from scratch been performed since last update?
Please try a factory reset and setup from scratch with the MR and MS. Be sure you updated the MS first then MR lastly.Shouldn't have to factory reset everytime a fireware update is done, especially if you have customised your settings.
I have an issue, though only nit picking, since updating to 122, the GUI is showing my satelites as connected wired where they are actually connected wirelessly but still works ok. I haven't actually noticed within the app if it showing devices connected to the satelites or not.
I have tried every suggestion to get the the Satellites to show devices connnected.
I bought my units at Costco and all I have had ia problems since the update to 1.1.6.1222.
I have a friend in upper management at Costco corp. Since Netgear will not even give me an email for support or phone number to call I will return to Costco and push hard for them to stop selling Netgear Product. I understand a unit can be out of warranty but if the unit does an automatic firmware update and cause a problem then this is a manufacture defect not something I caused.
NetGear Please respond within a few days or I will report to better business bureau and to Costco headquarters to terrible customer support.
I have no problem paying for support but this problem was caused by your company.
Revert your MS then MR back to v116 if your having problems with v122. v122 already has known problems and it's recommended to users to not use this version of FW.
FURRYe38 wrote:Revert your MS then MR back to v116 if your having problems with v122. v122 already has known problems and it's recommended to users to not use this version of FW.
Hi FURRYe38
Your suggestion should not even be an option. Why release v122 and/or keep it released as the current version when it has, and I quote "known problems and it's recommended to users to not use this version of FW" ? If Netgear are aware of this issue, it should be rectified as a matter of urgency and new FW released. Users should not have to rollback. I myself have been a lifelong user of Netgear products and the customer support from Netgear and their help pages is atrocious. A small example, search for MR60 on the support pages and it provides answers for Orbi, as far as I'm aware, the MR60 is not an Orbi product. Another support page suggests that the MR60 can support a maximum of 3 satellites with a maximum of 2 satellites in a daisy-chain, there is no option in the MR60 GUI to turn daisy-chain on/off so if it nativly works on a daisy-chain and cannot be changed, how can it support a maximum of 3 satellites?I'm sorry for the rant but I think for the money that Netgear charge for their products, the FW should be bullet proof.
