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Forum Discussion
At wits end with this router
I really heard great things about this router from a CoD youtuber so I split money with my dad to buy it. We are at our wits end with how to fix our speeds. We have had abysmal upload speeds in regards to wifi throughout the house in the last week. We figured it was the router and not the modem since we spent hours on the phone with Comcast. I currently have anti-bufferbloat on never and I have my Xbox prioritized in QoS but to no avail. My xbox upload speed is under 1.0...My voice is garbled in xbox live parties but I can hear everyone else fine. I am beyond stressed and just want my speeds back at what we are paying for which is about 25 for upload and about 200 for download. We already hard reboots, checked for updates, on modem and router.
Please help.
4 Replies
Have you verified your speeds at the modem?
Some advice thats all over the place
Have you had a comcast tech out to verify your internet service? I would do this.
If you verify your speeds are correct at the modem I would factory reset your router use a new ethernet cable to connect to your modem, do not change any settings, just run the routers basic setup function.
But all in all it sounds like you have a cable connection issue. Could be in the wiring of your house or the box on the side of the house, could be the cable from the street to your home. This is why you need a service tech to come out and find the problem. Talking to a tech over the phone is a waste of time.
Hi - sorry to hear you have a rough start. As JJDredd says, this sounds like a wider connection problem rather than something with the router. Here are some good steps to help us find out:
- If you connect to your modem directly, what speeds do you get?
- If you connect a PC or laptop to your Nighthawk, what speeds do you get when going to Speedtest.net? Are they higher than your Xbox test?
- Is the Xbox connected through wired or wireless?
Don't worry - I'm sure we can help you get this sorted.
What FW is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
Kirkanos1 wrote:
I really heard great things about this router from a CoD youtuber so I split money with my dad to buy it. We are at our wits end with how to fix our speeds. We have had abysmal upload speeds in regards to wifi throughout the house in the last week. We figured it was the router and not the modem since we spent hours on the phone with Comcast. I currently have anti-bufferbloat on never and I have my Xbox prioritized in QoS but to no avail. My xbox upload speed is under 1.0...My voice is garbled in xbox live parties but I can hear everyone else fine. I am beyond stressed and just want my speeds back at what we are paying for which is about 25 for upload and about 200 for download. We already hard reboots, checked for updates, on modem and router.
Please help.
