NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Connection issues XR500
Hi new member here could someone please give me any advice on the following my XR500 is dropping wifi quite frequently(both 2.4 & 5) I have factory reset it (f/w v2.3.2.66) but still the issues remain & my laptop refuses to connect via wifi all together(the only one) although through ethernet it's fine,thank you
40 Replies
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Is Smart Connect enabled?
Try enabling Beamforming and MIMO(MIMO may or may not be needed) and WMM.
- Sounds like you have Smart Connect disabled, is that the case? Use a WiFi analyzer to find the least congested channels and change to those.
Hi it's connected to a Huawei HG612 modem I'm UK based BT is my ISP.
2.4g was on auto NOW changed to 6.
5g is on 44.
Smart connect is enabled with both settings turned on
I have a couple of neighbours with the internet as I live on a terrace.
Your ISP modem has a built in router and wifi. What mode is it operating in? Modem only or router. If router mode, This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem.
have you tried the new 3.0 firmware?
If you try it, after installing the firmware, I'd factory reset the router and then do a clean install (not from backup) for the best results.
