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DumaOS is loading... This could take up to four minutes. Please wait.
Issue #1
I unplugged my CM1200 modem and my XR500 router two days ago. I waited a minute then plugged them back in. Since then I have kept getting the following message on my PC
DumaOS is loading...
This could take up to four minutes. Please wait.
If this takes more than four minutes, try rebooting your router to get back to DumaOS.
If I try to access it through my phone I get an error message that says "internal server error".
I waited 5 minutes. Powered off the router and tried again. Same thing. I left for a few hours yesterday, unplugged both, and tried again. Same thing. I left the tab open last night when I went to bed and it was still showing the same message when I woke up. After a hard reset, I got it to come up on my phone but not on my PC. I have tried Chrome and Firefox with the same message. If I turn off the router and turn it back on, I get the same message on my PC and then the error message on my phone.
Issue #2
I only play Modern Warfare III on my PC. If I don't go into admin and reboot the router every time I play, I always get packet bursts. This sucked but I could deal with it since it only takes about 3 minutes for it to reboot. If I do the same thing on my phone I get a 401 - Unauthorized error. When I try to log back in on my phone I get the "internal server error" message and I can no longer access DumaOS.
Can you please help with my two issues?
- You can select win32 from here https://github.com/jclehner/nmrpflash/releases/tag/v0.9.22
16 Replies
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What browser are you using?
What firmware version is loaded?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-routerWhat browser are you using? As stated above, I have tried Chrome and Firefox.
What firmware version is loaded? I'm 99.9% sure it's 2.3.2.134. I can't look though unless I factory reset the router yet again and see if it tells me on my phone.
These are the CAT6 cables that I use.
https://www.amazon.com/gp/product/B086H88T9W/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&th=1
Here is the event log. If you can't see the screenshot, please let me know.
Please post the cable connections data page as well.
Any Criticals, Errors or Warnings seen in the event logs needs to be reviewed and resolved by the ISP. Indicates a signal issue on the ISP line up to the modem.
- Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 2 minutes before accessing and see if it works then please.
Go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 2 minutes before accessing and see if it works then please.
How do I do this? I do not see this in the app version and I can not access DumaOS on anything else.
- You wouldn't be able to do it on the app. Probably best to do a factory reset if you can never regain access via a reboot and then do it
