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CoolestJake's avatar
CoolestJake
Guide
Apr 27, 2022
Solved

Exspress VPN not working right on xr500 router

Hello, so I just got the exspress vpn. I looked up how to connect to it on the nighthawk xr500 router and it said to go to hybrid vpn and then vpn then advanced put the username and pass in and then the config. After I did all of that it said it was connected I made sure their was no extra line down at the bottom and everything seemed good but I when I checked my up it didn’t change on any of my devices. So I looked through the router setting enabled vpn services to and that didn’t help either I tryed looking it up some more but couldn’t find anything. Any help would be great thanks.
  • CoolestJake's avatar
    CoolestJake
    Apr 28, 2022
    I figure out my problem. I accidentally deleted a letter on the config file. So I redownloaded the config file compared them and found that a letter was missing so that was my fault. So now it work. sorry about that.

3 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Apr 28, 2022
    CoolestJake wrote:
    Hello, so I just got the exspress vpn. I looked up how to connect to it on the nighthawk xr500 router ....

    While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

    You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

    Nighthawk Pro Gaming Routers - NETGEAR Communities

    Gaming routers have their own DumaOS operating system that is nothing like the one on Netgear's standard routers.

    I will ask the Netgear moderator to move your message.

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

    You may have done this already. I can't tell from your message.

    I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.