NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

P44EFC's avatar
P44EFC
Apprentice
Jun 01, 2020
Solved

full fibre 900 BT

Recently had FTTP installed with BT for the 900 dowload package.

 

Factory reset the router before using as it had the old connection on and setting back up was easy enough and the wizard got me through i just needed the PPOE details adding.

 

after setting up i am only getting around 500mbps download, do i need to make changes in settings to allow full speeds or should this be prevelent from the start?

  • P44EFC's avatar
    P44EFC
    Jun 03, 2020

    Thanks for the response ok i will give that ago when i am home cheers.

27 Replies

  • It can sometimes take a few days for the router to sync properly with the ISP, during this time speeds can be reduced. However, to check, go to Device Manager and look at the table view. Make sure the link speed is at 1000mbps for all ports. Then go to QoS and disable QoS in the Anti-Bufferbloat menu and see if you get full speeds then. If not then in Internet Setup set the router MAC address to the MAC address of your previous router and then apply and reboot and see if speeds return.
    • P44EFC's avatar
      P44EFC
      Apprentice

      Thanks for the response ok i will give that ago when i am home cheers.

    • P44EFC's avatar
      P44EFC
      Apprentice

      Hi there, it has been a few weeks and i still cannot get the full speeds on the xr500, highest i can see is 550mbps yet im on a 910mbps donload package.

       

      Tried to let it sync for 3 weeks, disabled QOS and anti bufferbloat but no change, set mac address of router also but no success.

       

      Any ideas?

      • Netduma-Fraser's avatar
        Netduma-Fraser
        NetDuma Partner
        Do you have a spare router you could use to put between the hub and the XR? If you have that router handle PPPoE and remove that from the XR do you get full speeds that way?