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xjay1337's avatar
xjay1337
Aspirant
Oct 03, 2018

Getting sky to work with XR500

Hi

 

I am UK based using Sky Broadband - using Q - Fibre Max - and have a Netgear XR500  Nighthawk router and a DM200.

 

I have tried unsuccesfully to migrate the new XR500 into my network

 

My steps so far have been to :

 

- Connect my telephone line cable the DM200.

- Connected to DM200 and set this to modem mode, and selected Sky as my ISP  (no other configuration changed, left everything as default).

- Connected LAN port on DM200 to Internet port on the XR500

- Connected to XR500 and uploaded Beta firmware to get option 61

- Set option 61 as : install@o2broadband.co.uk|password 

I also tried various other strings I found online

- Set MAC address of the Netgear XR500 to match that of the existing Sky Q Router. 

 

DM200 says internet is "good" but on the XR500 I get 0.0.0.0 on the WAN .

 

I am a network engineer so I'm happy to do whatever CLI / logging / tracing is required.

I understand that I may need to wireshark my personal sky username/password however I was under the impression this was not needed since 2017.

 

Please help! as I'd like to use the XR500 :) 

Installation

5 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 05, 2018

    After connecting the XR to the DM, did you power OFF both XR and DM for 1 minute, then power on the modem and let it sync, then power on the XR router?

    • Netduma_Jack's avatar
      Netduma_Jack
      NetDuma Partner
      Oct 06, 2018

      It should be a reasonably straightforward setup, so I would recommend doing this:

       

      1. Be 100% certain the Sky router has Internet if you connect to it
      2. Factory reset the XR500 and go through the initial setup again

      I suspect that in trying to configure all these different settings you may have misconfigured the XR500. Factory reset should give it a clean start.

       

       

      • Netduma-Fraser's avatar
        Netduma-Fraser
        NetDuma Partner
        Oct 08, 2018
        I would suggest getting the correct username/password from WireShark and inputting that into option 61 and see if that works. From what I can find online, this seems to be what is needed in order to correctly configure option 61.