NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

mkeballa's avatar
mkeballa
Aspirant
Sep 23, 2020

Massive internet speed drop from router to computer

Netgear CM700 Modem

XR500 nighthawk router

 

Having massive speed drops, internet from modem direct to computer 115mbps, when running through router hardwired into computer only getting 4mbps, called internet provider and all working on there end and to router. Reset router and router is showing 115mbps upon resetting and then once fully setup running speed test is only 4mbps I am at a loss not sure if firmware is what is causing issue or some settings, firmware is up to date.

6 Replies

  • Have you enabled QoS at all? Is that through a wired test you're receiving the low speeds? Do you get higher speeds when using WiFi?
    • mkeballa's avatar
      mkeballa
      Aspirant

      I have used Qos on and with it off seleted to never but speeds are still very slow, I have run a speed test on WIFI and the wifi is getting 100mbps but the wired connnection only 4mbps

      • Netduma-Fraser's avatar
        Netduma-Fraser
        NetDuma Partner
        Could you provide a screenshot of the Device Manager table view please?