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Nighthawk XR500 Won’t Factory Reset
Hello,
Last night I decided to update my Nighthawk XR500 Gaming Router firmware, while two minutes into the process, internet from the ISP side dropped and stayed out for ~12 hours.
Now my router has a flashing white power LED for corrupted firmware.
I have tried hooking directly into the router and surfing to the login but am unable, there is no gateway and getting a 169 IP through the router. I have tried factory resetting/defaulting the router by holding down the reset button for 30 seconds but nothing is happening. I’ve tried multiple times, power cycled then tried but no change. Is there any other option or is my router bricked thanks to the poor timing of losing internet during firmware update?
Thanks!
Last night I decided to update my Nighthawk XR500 Gaming Router firmware, while two minutes into the process, internet from the ISP side dropped and stayed out for ~12 hours.
Now my router has a flashing white power LED for corrupted firmware.
I have tried hooking directly into the router and surfing to the login but am unable, there is no gateway and getting a 169 IP through the router. I have tried factory resetting/defaulting the router by holding down the reset button for 30 seconds but nothing is happening. I’ve tried multiple times, power cycled then tried but no change. Is there any other option or is my router bricked thanks to the poor timing of losing internet during firmware update?
Thanks!
As soon as you sent this I have figured it out.
The steps had me enter and select "cd desktop" and I am such a numb-skull that I had it stored in a folder on the desktop instead of the actual image on the desktop.
Once I put the image on the desktop it was successful and I am now up and working.Thank you everyone who contributed to helping me today!
11 Replies
Try a 30-30-30 reset?
- Tried 30-30-30 but no luck there as well. Will look over these steps and try this solution. Thanks for the info and will provide update once complete.
You can try recovering it with tftp or nmrpflash.
are you on windows? if so, follow this guide
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
just make sure you enable tftp
https://www.thewindowsclub.com/enable-tftp-windows-10
and here's a video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done.
https://www.youtube.com/watch?v=R9DLrLQrpaw
and if that doesn't work, you can try using nmrpflash
https://github.com/jclehner/nmrpflashUpdate,
Okay, so I have went over and followed the guide using TFTP through Windows (after enabling) and followed the steps using the command prompt.
When using this solution, I am getting a CMD prompt error, "TFTP can't read from local file"I downloaded the firmware version for my router, extracted that folder straight to my desktop and using the .img file that was present in the folder.
Command entered, "tftp -i 192.168.1.1 put XR500-V2.3.2.134"I did try .img as that is the type of file, although the file name does not read that way. This is all after configuring static IP for adapter and following the steps.
Secondly, I went the route of the video that was sent and was unable using the tftp2.exe
When using this, it will go through the upgrade bar about half way, fail, then erase flash and continue trying. Tried multiple times, multiple directories for the file.
Checked out nmrpflash but that seemed like a foreign language to me.
Unfortunately at this point still no luck,
So you did try "tftp -i 192.168.1.1 put XR500-V2.3.2.134.img" as well?
Try a older version maybe to check? V2.3.2.22
I tend to put the .img file in the same directory as the TFTP program for some ease.
Vanthedia wrote:
Last night I decided to update my Nighthawk XR500 Gaming Router firmware, while two minutes into the process, internet from the ISP side dropped and stayed out for ~12 hours.Given the nature of the XR500 and its DumaOS operating system, you might get specialist advice over where they support those gaming routers.
Nighthawk Pro Gaming Routers - NETGEAR Communities
By the way, I gave been warned by people who understand these things better than I do, that the 30-30-30 trick doesn't work for these devices and can be harmful.
