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Dlucas78's avatar
Dlucas78
Aspirant
Nov 25, 2018

Nighthawk XR500

I have purchased and upgraded my home router to the AC2600.  I have also upgraded my 1GB internet.   However when I have my computer plugged directly into the router.  My speed never will go to above 300mps on the speed test.  I can plug my connection directly into the IP Modem, and get around 980 Mps.  I have contacted my ISP and they tell me that Nighthawk XR500 can't go about 300mps.  I have loooked through the forms I can't find anyone that has had this problem.   I wanted to post and see if anyone has seen this and if there is a setting on the Nighthawk Pro XR500, that I am missing to turn on so I can get the speed up to 1Gps.   Thanks for everyones help.

 

Thanks

 

David

7 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 25, 2018

    What FW is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

     

    Do a reset on the XR router and walk thru the setup wizard. When it gets to the detected internet speed. Let us know what it detects here. 

    You can also manually input speed settings 1000/1000 I believe under QoS...

    • Dlucas78's avatar
      Dlucas78
      Aspirant
      Nov 25, 2018

       

      Nighthawk current Firmware 2.3.2.32

      ISP Modem Netgear CM-1000-1AZNAS

      DOCSIS 3.1 21X8

      • Dlucas78's avatar
        Dlucas78
        Aspirant
        Nov 25, 2018

        When it goes through the setup and dectects the speed I get 300/300  which it is suppose to be 1 GPS up and 1 GPS down.