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Forum Discussion
Nighthawk XR500
Hi, I have the Nighthawk Xr500 Gaming Router (model not listed above) on firmware V2.3.2.40
99% of the time this router is amazing and functions perfectly. But every now and then it randomly stops working and it won't start working again for a few hours.
Initially I put this down to Virgin Media being rubbish. But before I had this router is was very rare for VM to go down for 3 hours. Especially not once a week.
So I removed the Nighthawk Router from the setup and the internet was back.
I then connected the Nighthawk Router back up and it worked perfectly.
This has now happened 4 or 5 times in the past month.
Each time I've confirmed the internet is working but the Nighthawk Router is failing.
I'm have the latest firmware, what can I do?
Thanks,
Paul
14 Replies
- Could you be more specific on stops working? Does the internet for all devices connected to it go down or just ethernet/wifi?
All devices get disconnected from the network completely. No internet at all.
Weirdly, the network still shows up as an available network though.
As soon as I take the Nighthawk out of the set up and put the VM Superhub back into Router mode the internet works perfectly.- Sounds like potentially an issue we're aware of. Do you have a console in Instant On/Standby mode? If so shut them down properly each time, does that resolve it?
What is the Mfr and model# of the ISP modem the NG router is connected too?
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
MrPaulka wrote:
Hi, I have the Nighthawk Xr500 Gaming Router (model not listed above) on firmware V2.3.2.40
99% of the time this router is amazing and functions perfectly. But every now and then it randomly stops working and it won't start working again for a few hours.
Initially I put this down to Virgin Media being rubbish. But before I had this router is was very rare for VM to go down for 3 hours. Especially not once a week.
So I removed the Nighthawk Router from the setup and the internet was back.
I then connected the Nighthawk Router back up and it worked perfectly.
This has now happened 4 or 5 times in the past month.
Each time I've confirmed the internet is working but the Nighthawk Router is failing.
I'm have the latest firmware, what can I do?Thanks,
Paul
I gotta be honest, I don't understand half of what you've said.
I'm not tech savy at all.
I just purchased this router as it was firstly made by Netgear and secondly advertised as a "Pro Gaming Router".
I've found if I reset the router before everytime I stream it helps. But if I get raided with around 1000 viewers, the router fails.
I got raided with over a 1000 viewers while on the VM Superhub and absolutely no problem.
If I don't reset the router before any stream it fails everytime at some point during the stream.
If I'm honest, it's ruining a very good start to my streaming career, it's a real shame.
The features of this router are so good, and when working it's absolutely perfect.
Have you guys found a solution yet to this problem?- There is a hotfix firmware for this issue here: https://forum.netduma.com/topic/28523-new-xr500-hotfix-firmware-for-drop-outs/ hopefully that'll resolve it. Would recommend you try it when you're not streaming to see if it works before you use it all the time again.
