Re: Incomplete setup

3 Replies

Netduma_Jack
NetDuma Partner
Dec 03, 2018
I recommend you downgrade back to an older firmware, and once that's complete, upgrade to the latest version again. To do th:

Download this firmware: https://kb.netgear.com/000059151/XR500-Firmware-Version-2-3-2-22

Go to http://routerlogin.net/adv_index.htm

Go to Administration then Firmware Update

Now upload the firmware you downloaded on step 1

Wait for installation to complete

Now try going to routerlogin.net like normal - does Settings load now?

Hopefully it does, if so, got Administration then Firmware Update, and then install the latest firmware: https://www.netgear.com/support/product/XR500.aspx#Firmware%20Version%202.3.2.32

If that does not fix the problem then there are two other possible causes I can think of:

- You have an adblocker/security/firewall extension preventing it from loading. Could you try temporarily disabling it to see if that fixes your problem

- You are using an incompatible browser. Try using Chrome or Firefox (if you're not already) to see if that solves it
- angry55
  Aspirant
  Dec 03, 2018
  Hello,
  
  thank you for your assistance. much appreciated
  
  before I downgraded / upgraded the firmware I tried disabling the adblocker
  
  this allowed me to see the settings menu in dumaos
  
  as a precaution I downgraded / upgraded the firmware as well
  
  I have now setup an exclusion in the adblocker and all seem to be working ok
  
  however I still have a concern that the settings and process manger rapps still have a play button beside their names where all the other rapps have a pause button
  
  any suggestions
  - Netduma_Jack
    NetDuma Partner
    Dec 04, 2018
    That's great news that you found the problem.
    
    Don't worry about the play/pause icon. That's the default way we present it.

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