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Netduma-Fraser's avatar
Netduma-Fraser
NetDuma Partner
Sep 10, 2019

Re: XR500 and CM1150V modem randomly disconnects everything wired and wireless.

I've moved this topic to the correct forum.

What firmware is the XR500 using? When did this start happening? What is your exact physical setup? e.g. CM1150V > XR500 > all devices

10 Replies

  • Hi I have a CM1150V connected striaght into a RX500. I randomly get disconnects but the thing is my router and modem status lights shows it still connected to the internet. Every device is disconnected including my hardwired PS4 and PC and my Wireless Iphone X. The only way to get back online is to unplug and plug back in modem and router. I need consistency its very important for me since I play online tournaments and Stream on Twitch. 

    • Netduma_Alex's avatar
      Netduma_Alex
      NetDuma Partner

      In the CM1150V, is there a DMZ option?

       

      Also that screenshot you sent is so small that I can't read it. Could you send a bigger version? You could attach it, or you could send a dropbox/wetransfer link.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        The CM1150v is a modem only with phone support. There is not router built in thus no DMZ. 

         

         

    • Taz71's avatar
      Taz71
      Aspirant

      Did you get the wifi issue resolved?  I recently purchased the CM1150V and have the XR500 router and now my wifi devices are not connected.  I hope there is a fix to this problem.

       

      Your help is appreciated. 

      • Netduma-Fraser's avatar
        Netduma-Fraser
        NetDuma Partner
        What do you mean they're not connected exactly? Can you see the WiFi in your devices WiFi list?