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KyleP6912's avatar
KyleP6912
Aspirant
Apr 20, 2020

Slow download speed xr500

When I started I had the XR500 directly connected to my ont was getting around 95 down and up which is about 1/3 of what I pay for. So I hooked my gateway back to the ont and the gateway to the XR500 I’m now getting 14 down and around 240 up. How do I fix the down ?

I’ve already reset the ont and the gateway. I’ve tried uninstalling and reinstalling the the newest firmware on the XR500. I’ve changed out cables all are cat5e. I’ve checked speeds on hardwire and WiFi both are roughly the same from multiple devices. I have also disabled the qos feature nothing changed.

Gateway model is Arris NVG468MQ

27 Replies

  • If you disable QoS completely from the Anti-Bufferbloat option menu do you see your speeds return? Also how are you testing via wifi or ethernet?
  • I’m having similar problems. I’m getting about half my subscription speed 50 Mbps with QOS fully disabled, I’ve only played one game at full speed the first day I bought it and I’ve had it for 2 months
    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User

      What Firmware version is currently loaded?
      What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

      What speeds UP and Down do you pay for? 

      What are the speed results with a wired PC. 

      Gaming on a PC or game console? 

       


      D-mny93 wrote:
      I’m having similar problems. I’m getting about half my subscription speed 50 Mbps with QOS fully disabled, I’ve only played one game at full speed the first day I bought it and I’ve had it for 2 months

       

      • D-mny93's avatar
        D-mny93
        Star

        Cable 100mbps down/ 6mbps up
        Firmware 2.3.2.56
        It’s a nighthawk XR500 to a Cable Modem
        NETGEAR CM1000

  • I never get my true speeds anymore. I tried everything. 

    I tried to fix it myself and so far nothing has worked. 
    My down is 500+ my up is around 50+ 

    Whenever I download anything I'm not even getting 1mps 

    Anyone can help me?

    • Netduma-Fraser's avatar
      Netduma-Fraser
      NetDuma Partner
      Hi Amar, have you set the speeds you expect in the Anti-Bufferbloat options? What is your exact physical setup?
      • AmarD's avatar
        AmarD
        Aspirant

        Anti-bufferbloat is always and yes everything is on. 

        I'm not sure as I just got my xr500

  • You know what i find interesting, why should we have to change so many different settings within this router just to get the correct speeds that our service providers are sending to us? I mean isn't that what a router suppose to do, trasfer the information from modem and send via wifi 😂🤣🤣🤣🤣 - what a joke. (this can't be 2021) 

     

    .... And please don't blame it on covid.