Xbox one stopped connecting to netgear nighthawk XR1000

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BUG_812 wrote:

My son's Xbox One has stopped connecting to my wireless router - Netgear Nighthawk XR1000. It was connected for a few days after I set it up, then it just stopped.

 

First thought is to see if the Xbox has a "forget this connection" option in the same way that mobile phones do.

 

Then recreate the link from scratch.

 

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Nighthawk Pro Gaming Routers - NETGEAR Communities

Gaming routers have their own DumaOS operating system that is nothing like the one on Netgear's standard routers.

You might like to search there for messages related to your problem.

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

 

Recommend setting the default DHCP IP address pool range to the following: 192.168.#.100 to 192.168.#.200

 

WIred connection is recommendeed for gaming...

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BUG_812 wrote:

My son's Xbox One has stopped connecting to my wireless router - Netgear Nighthawk XR1000. It was connected for a few days after I set it up, then it just stopped. Not sure if it was because I blocked the internet access via the Nighthawk app the night before - but then I unblocked it via the app in the morning. After ringing support, they told me to uninstall and reinstall the app, then reboot the router and the xbox - which I did all that, but that didn't solve the problem. The app and router interface both say there is access to the xbox (it's no longer blocked), yet I still cannot get the xbox connected. The xbox does work when I use a mobile hotspot on my phone.  No other devices having issues with internet connection. I have even created a traffic rule to allow all traffic to the xbox at all times, but that hasn't helped. As far as I can see, the XR1000 doesn't have the Access Control feature to block or allow devices, so I can't use that as a solution. At times I can even see the xbox on the router interface (device manager) and app, saying the xbox is connected, but the xbox still is not able to connect.  We have a small house - so it's not because of range. I have tried switching the router to IPv6, but that made things worse. I have read about possibly having to create a static IP address on the router for the device, (which didn't work as I didn't know how to set this up properly) and port forwarding - but I am not that advanced with IT. Can anyone please help? It has been one week and I have been trying every day to sort this out.

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What does it say on the console when you attempt a connection? If the Access Control hasn't properly disabled and there is no way to disable it again then you can try re-enabling the block and disabling the block, otherwise it's likely you'll need to do a factory reset. Then if you want to block it again do it on the Device Manager or use Traffic Controller instead.