NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

RMSands's avatar
RMSands
Guide
Jan 10, 2023
Solved

XR500 Connection Benchmark Issue

DumaOS Version 2.3.2.130. Connection Benchmark works and displays when scheduled. When clicking "Run Test", circle spins for about 8 seconds. Nothing displayed in any of the three graphs and nothing appears in test history.

  • I wouldn't suggest connecting to the interface using HTTPS as you may encounter errors and issues. The interface is local so it's secure.

    Go to the QoS page, click the menu on the Congestion Control panel and change your speeds there.

    We use https://speed.measurementlab.net/#/ for the speedtest and it seems quite a lot of people don't get full speeds to it. If you get expected speeds through speedtest.net then the router won't be limiting you

11 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    What browser are you using? 
    Happens with other browsers as well?

    Be sure to clear out all browser caches before entering the routers web page and try again. 

     

    Has a factory reset and setup from scratch change any behaviors? 

    Had this been working before? 

    You behind one FW version FYI. 

    • RMSands's avatar
      RMSands
      Guide

      Firefox 108.0.2 (latest version)

      Edge and Chrome cannot connect when using HTTPS. They both connect and work when using HTTP.

      In trying the other browsers, I discovered that Firefox works when connecting via HTTP but fails when connecting via HTTPS.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Ok. Seen FF have some issues here and there. I mostly use Edge here on my XR routers. Opera GX next then maybe Chrome as last resort. 

  • What is the model of the modem the XR is connected to? Do you have the XR in the DMZ of your ISP modem or have the modem set to bridge mode?
    • RMSands's avatar
      RMSands
      Guide

      ISP is fiber optic to Calix 725GX ONT on the outside of the house then Cat 6 direct to XR500.