hello i bought Nighthawk XR500 about 9 months ago from newegg the router itself is great , amazing wi-fi range ,qos , geo filter and all other features are great but it is been constantly rebooting for no reason , i tried everything including rollingback on previous updates , change 2.4 and 5 Ghz channels and enable anti buffer bloat but unfortunately nothing seems to work it is keeping to reboot sometimes it doesn't reboot for a week then it would reboot 4 or 5 times in 1 hour

Sorry to hear you're having this issue, do you have the router plugged into a power extender by any chance? If so plug it directly into the wall and see if that resolves the issue.

What Firmware is currently loaded?What is the Mfr and model# of the ISP modem the NG router is connected too?BraveHeart95 wrote:hello i bought Nighthawk XR500 about 9 months ago from newegg the router itself is great , amazing wi-fi range ,qos , geo filter and all other features are great but it is been constantly rebooting for no reason , i tried everything including rollingback on previous updates , change 2.4 and 5 Ghz channels and enable anti buffer bloat but unfortunately nothing seems to work it is keeping to reboot sometimes it doesn't reboot for a week then it would reboot 4 or 5 times in 1 hour

https://kb.netgear.com/000060127/XR500-Firmware-Version-2-3-2-32 Do a reset before applying the FW update, then one after Step 6. "Wait for upgrade progress to complete." Set up from scratch by walking thru the setup wizard with a web browser.

You'll need to create a ticket here first http://support.netgear.com/ then we can escalate it if you don't an adequate response.

Xr500 Constantly rebooting ! | NETGEAR Communities

20 Replies

Netduma-Fraser
NetDuma Partner
May 28, 2019
Sorry to hear you're having this issue, do you have the router plugged into a power extender by any chance? If so plug it directly into the wall and see if that resolves the issue.
- BraveHeart95
  Aspirant
  May 29, 2019
  no i am plugging it directly
- BraveHeart95
  Aspirant
  May 29, 2019
  no i am plugging it directly
  - Netduma-Fraser
    NetDuma Partner
    May 29, 2019
    Has anything changed in your setup or house (e.g. wiring) when the issue started?
FURRYe38
Guru - Experienced User
May 28, 2019
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?
BraveHeart95 wrote:
hello

i bought Nighthawk XR500 about 9 months ago from newegg the router itself is great , amazing wi-fi range ,qos , geo filter and all other features are great but it is been constantly rebooting for no reason , i tried everything including rollingback on previous updates , change 2.4 and 5 Ghz channels and enable anti buffer bloat but unfortunately nothing seems to work it is keeping to reboot sometimes it doesn't reboot for a week then it would reboot 4 or 5 times in 1 hour
- BraveHeart95
  Aspirant
  May 29, 2019
  firmware version is V2.3.2.40
  ISP modem is huawei hg8040h
  - FURRYe38
    Guru - Experienced User
    May 30, 2019
    Might reset, manual download v32, factory reset and setup from scratch and see.

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Xr500 Constantly rebooting !