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Forum Discussion
XR500 Device Manager Issue
Hi there, I am experiencing an issue with my XR500 Device Manager. I believe it is only an issue with my desktop computer. It does not show as an online device. It doesn't matter if I'm on wireless or wired, my desktop computer always shows as offline. Yes, there is data activity on my desktop computer when it shows offline. I am on the latest firmware version, 2.3.2.40. If I restart my XR500 my desktop computer will show as online for a couple of minutes but then it goes back to offline. My desktop computer is listed twice in device manager if that matters, one for wireless and one for wired. I see numerous older threads discussing this issue but I wasn't able to find a solution.
Please let me know what could be causing this issue and how to resolve it.
Thank you.
7 Replies
Try and update FW and see if this corrects this issue:
Do a factory reset and setup from scratch after you have applied the update file.
Thank you for the reply. If I do the firmware update, will it wipe out all of my settings? I know you said I should do a factory reset but I really don't want to have to do that after every firmware update and need to reconnect all my devices, etc...so will it wipe all of my settings out?
Also, why is the latest firmware version not being automatically pushed out to people?
Still happened to me on .56 firmware. I must have ps4pro on when I reboot router. Then keep it in sleep mode. If I turn it off, it goes offline and never comes back online.
