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Freekless's avatar
Freekless
Follower
Jan 24, 2019

XR500 drops internet

My XR500 has been dropping Ethernet and the WiFi continues to work perfectly fine please help.

6 Replies

  • Netduma-Fraser's avatar
    Netduma-Fraser
    NetDuma Partner
    Jan 25, 2019
    Do you have a console in Instant On/Standby mode? If so disable that and turn them off fully after use. We've found it can cause issues with other devices and are looking into it.
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jan 28, 2019

    What FW is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

    Freekless wrote:
    My XR500 has been dropping Ethernet and the WiFi continues to work perfectly fine please help.

     

    • Riverstyxx's avatar
      Riverstyxx
      Aspirant
      Feb 02, 2019

      You should be able to log into your modem by goint to address 192.168.100.1 and logging in with admin and password for the password.  

      I would check the signal levels and google what they should be for your ISP.  There might be a signal issue with the modem.  

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Feb 03, 2019

    Any updates or progress on this? 

    Freekless wrote:
    My XR500 has been dropping Ethernet and the WiFi continues to work perfectly fine please help.

     

    • Riverstyxx's avatar
      Riverstyxx
      Aspirant
      Feb 03, 2019
      Wondering this myself. Just set this router up yesterday and had this happen first thing this morning. I am leaning on returning this router as I dont believe it will be fixed due to being an known issue for so long at this point. I watch tv through my xbox and with the console in energy saving mode it wont auto boot into tv mode.
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Feb 04, 2019

        What FW is currently loaded?
        What is the Mfr and model# of the ISP modem the NG router is connected too?

         

        How is the xbox connected to the XR router? Wireless or wired? 

         

        You'll need to talk with MS support about the consoles modes and how to configure them. 

        Riverstyxx wrote:
        Wondering this myself. Just set this router up yesterday and had this happen first thing this morning. I am leaning on returning this router as I dont believe it will be fixed due to being an known issue for so long at this point. I watch tv through my xbox and with the console in energy saving mode it wont auto boot into tv mode.