Hi Everyone,I just got today my XR500 NightHawk,I have a NBN FTTC connection so i have th NCD box to make me able to use it, before i bought the XR500 i informed my self by asking the seller if this router was compatible and i was told yes it was, but i cannot make it work in any way does anybody have a video or can explain to me how to connect the router with the NBN NCD box ??In case you guys dont know whats the NCD i posted a picture below

Yeah i managed to make it work but the only option that i had was to connect the router through the IInet Modem + the NBN NCD without being attached to the IINET Modem it wont work.

Hi Jesse, welcome to the forum! So just to make sure, you've connected the GATEWAY port on the NCD box to the WAN port on the XR500? You've then connected to the XR500 either via ethernet or WiFi, and gone to routerlogin.net to run through the setup process. At what point during this process did it go wrong?

I've connected the gateway port to the WANTried to connect via Ethernet and when i try to log into the www.routerlogin.net. and when you have the option to use the Automatic setup it loads but a message comes up saying that my modem is not powered on or the ethernet cable is not plugged properly.Wifi option pretty much the same thing or i cannot connect tot he www.routerlogin.net. at all

Power OFF the ISP modem and XR router for 30 seconds. Power ON the ISP modem and let it sync. Power ON the XR router afterwards. What is the Mfr and model# of the ISP modem the NG router is connected too?Jesse94 wrote:Hi Everyone,I just got today my XR500 NightHawk,I have a NBN FTTC connection so i have th NCD box to make me able to use it, before i bought the XR500 i informed my self by asking the seller if this router was compatible and i was told yes it was, but i cannot make it work in any way does anybody have a video or can explain to me how to connect the router with the NBN NCD box ??In case you guys dont know whats the NCD i posted a picture below

As well as the above try accessing the interface using the IP instead which would likely be either 192.168.1.1 or 10.0.0.1 and see if you can finish the setup that way.

XR500 is not connecting with my NBN FTTC NCD

15 Replies

Netduma_Alex
NetDuma Partner
Jul 30, 2019
Hi Jesse, welcome to the forum!

So just to make sure, you've connected the GATEWAY port on the NCD box to the WAN port on the XR500? You've then connected to the XR500 either via ethernet or WiFi, and gone to routerlogin.net to run through the setup process.

At what point during this process did it go wrong?
- Jesse94
  Guide
  Jul 30, 2019
  I've connected the gateway port to the WAN
  Tried to connect via Ethernet and when i try to log into the www.routerlogin.net. and when you have the option to use the Automatic setup it loads but a message comes up saying that my modem is not powered on or the ethernet cable is not plugged properly.
  Wifi option pretty much the same thing or i cannot connect tot he www.routerlogin.net. at all
FURRYe38
Guru - Experienced User
Jul 30, 2019
Power OFF the ISP modem and XR router for 30 seconds. Power ON the ISP modem and let it sync. Power ON the XR router afterwards.

What is the Mfr and model# of the ISP modem the NG router is connected too?
Jesse94 wrote:
Hi Everyone,
I just got today my XR500 NightHawk,
I have a NBN FTTC connection so i have th NCD box to make me able to use it, before i bought the XR500 i informed my self by asking the seller if this router was compatible and i was told yes it was, but i cannot make it work in any way does anybody have a video or can explain to me how to connect the router with the NBN NCD box ??
In case you guys dont know whats the NCD i posted a picture below
- Netduma-Fraser
  NetDuma Partner
  Jul 30, 2019
  As well as the above try accessing the interface using the IP instead which would likely be either 192.168.1.1 or 10.0.0.1 and see if you can finish the setup that way.
  - Jesse94
    Guide
    Jul 31, 2019
    I dont know how to finish the setup the 2nd light from the left is orange wont go white

Forum Discussion

XR500 is not connecting with my NBN FTTC NCD