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Drewidthegreat's avatar
Drewidthegreat
Tutor
Apr 05, 2019

XR500 LAN Problems

I have just changed from a D6200 to an XR500. The wireless side of everything works fine but I have no Ethernet connections. I have a cable that goes to my TV and one that goes to a CCTV box, one has an orange light (cctv) and one has a white light (tv) but I have no internet connection on either of them. The D6200 connects perfectly. I am running on BT openreach fibre if that makes any difference. I can’t seem to find anything relating to this, is it a faulty router. I have upgraded the firmware etc, re-booted everything in the correct order so am back using the D6200 until it’s sorted, any help would be appreciated

7 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 05, 2019

    What Firmware is currently loaded?
    What is the Mfr and model# of the ISP modem the NG router is connected too?

    • Netduma-Fraser's avatar
      Netduma-Fraser
      NetDuma Partner
      Apr 06, 2019
      You mentioned you're using BT, have you put the PPPoE details in the XR500?
      • Drewidthegreat's avatar
        Drewidthegreat
        Tutor
        Apr 07, 2019

        Sorry for sounding a bit vague but by PPPoE do you mean the email that i was asked for, if so i put in btbroadband@btbroadband.com with a password of bt is this what you mean.

         

        Sorry but as you can tell my techinial knowledge of internet etc is pretty limited

         

        Thanks

         

         

    • Drewidthegreat's avatar
      Drewidthegreat
      Tutor
      Apr 07, 2019

      I have the latest firmware installed as i updated the router when i installed it but i dont know the actual version. The modem is the standard BT Openreach fibre router that they supply with the connection. I cant get the actual details at the moment as i am away but will get them if this helps.

      As i say, the wireless is fine and i can connect to the internet through a wireless connection its just the LAN connections that dont work

      Thanks very much

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 07, 2019

    Modem Router Combo Units:
    Couple of options,
    1. Configure the modem for transparent bridge mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ for the IP address the NG router gets from the modem.

    Drewidthegreat wrote:
    I have just changed from a D6200 to an XR500. The wireless side of everything works fine but I have no Ethernet connections. I have a cable that goes to my TV and one that goes to a CCTV box, one has an orange light (cctv) and one has a white light (tv) but I have no internet connection on either of them. The D6200 connects perfectly. I am running on BT openreach fibre if that makes any difference. I can’t seem to find anything relating to this, is it a faulty router. I have upgraded the firmware etc, re-booted everything in the correct order so am back using the D6200 until it’s sorted, any help would be appreciated