Hi GUys,My network speed is 1000 Mbps,After i updated the lastest firmware of XR500, there is a problem with this router. My computer 's network speed(download) had been locked on around 10 mbps while the upload speed is alright. The other devices are ok with the normal speed. I tried to connect the moderm directly with my computer, the speed is ok too. so i can make sure that there is the problem of XR 500. Then i turned off the QOS service and even hard reset the router, the speed locked problem still exsit. Anyone can give me a hand? Thanks so much. Kind Regards Zack

unstable99 wrote: Please have a look. It may be some time before the images land. To ensure that you aren't posting anything naughty, a Netgear moderator has to approve the pictures. You can attach images to messages without any delay.

I will try AP mode later.Also get to tell you guys that my Iphone can run 440 mbps in the speed testing of nighthawk app via Wifi off XR 500.It means wifi is normal but lan got problem at the same time.

Try a factory reset on the XR rotuer and setup from scratch. Be sure to power OFF the modem for 1 minute then back ON as well. Whats the brand and model # of the ISP Modem? Netgear has set up a community forum specifically for the NightHawk Gaming Router products. Most of the people who watch that forum are more likely to have experience with NH gaming router products and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/bd-p/en-home-nighthawk-pro-gaming-routers Please use this link to the main forum product list to review and choose where to make your posts. https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgearThank you.

Hi,Thanks for your reply. the ISP is china telecom and the brand should be HUAwei, but i dont think it s the problem of it. because i used my computer to connect the moderm directly ignoring the router, my computer can run full speed of 1000 Mbps(all under lan ). My problem is also under lan. Other devices runs well also no matter lan or Wifi. (laptop, tv, speaker. with full speed)

unstable99 wrote: the ISP is china telecom and the brand should be HUAwei, That is a make, not a model. Most modems have a label on them. i dont think it s the problem of it. because i used my computer to connect the moderm directly ignoring the router, my computer can run full speed of 1000 Mbps(all under lan ). FURRYe38 didn't ask for details of the modem on a whim. We have seen a lot of questions come through here and know that the exact details of the modem are important. The problem you described is exactly the sort of issue that depends on getting the modem and router correctly configured. If you want help, and don't want a dragged out conversation, it would be good if you provided the requested details.

XR500 Locked up the speed of my computer

29 Replies

FURRYe38
Guru - Experienced User
Jan 03, 2022
Try a factory reset on the XR rotuer and setup from scratch. Be sure to power OFF the modem for 1 minute then back ON as well.

Whats the brand and model # of the ISP Modem?

Netgear has set up a community forum specifically for the NightHawk Gaming Router products. Most of the people who watch that forum are more likely to have experience with NH gaming router products and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Nighthawk-Pro-Gaming-Routers/bd-p/en-home-nighthawk-pro-gaming-routers

Please use this link to the main forum product list to review and choose where to make your posts.
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear
Thank you.
- unstable99
  Tutor
  Jan 03, 2022
  Hi,
  Thanks for your reply.
  
  the ISP is china telecom and the brand should be HUAwei, but i dont think it s the problem of it. because i used my computer to connect the moderm directly ignoring the router, my computer can run full speed of 1000 Mbps(all under lan ). My problem is also under
  lan. Other devices runs well also no matter lan or Wifi. (laptop, tv, speaker. with full speed)
  - michaelkenward
    Guru - Experienced User
    Jan 04, 2022
    unstable99 wrote:
    
    the ISP is china telecom and the brand should be HUAwei,
    
    That is a make, not a model. Most modems have a label on them.
    
    i dont think it s the problem of it. because i used my computer to connect the moderm directly ignoring the router, my computer can run full speed of 1000 Mbps(all under lan ).
    
    FURRYe38 didn't ask for details of the modem on a whim. We have seen a lot of questions come through here and know that the exact details of the modem are important.
    
    The problem you described is exactly the sort of issue that depends on getting the modem and router correctly configured.
    
    If you want help, and don't want a dragged out conversation, it would be good if you provided the requested details.
Netduma-Fraser
NetDuma Partner
Jan 04, 2022
Could you provide a screenshot of the Device Manager table view please?
- unstable99
  Tutor
  Jan 04, 2022
  HI,
  
  You mean the screen shoot of XR 500 ?
  - Netduma-Liam
    NetDuma Partner
    Jan 05, 2022
    unstable99 wrote:
    
    HI,
    
    You mean the screen shoot of XR 500 ?
    
    Yes, please!

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XR500 Locked up the speed of my computer