This can very well be an ESO (Elder Scrolls Online) problem and their potato servers but sometimes I feel like it's a router issue because my wife and I will disconnect around the same time while other people we play with do not. I'm using a PS4 Pro w/ ethernet, she's using a regular PS4 w/ ethernet. We use 1Gb Google Fiber. We will both lose connection anytime there is a large amount of stuff going on, like in Cyrodiil (if you're familar with it) during a large siege. I'll provide any requested information later today or tomorrow when I get home. Thanks in advance

Another update on the on-going saga - Saturday Morning Google Fiber came out and not only replaced their modem but also checked everything. According to them, everything is all good. So today I've reconnected the XR500 and I'll resume operations. I'll keep everyone up to date on what's going on

Hi there, A couple of questions to help find the problem: Can you make sure you have installed the latest firmware as older firmware did cause some disconnections for some users: https://www.netgear.com/support/product/XR500.aspx#Firmware%20Version%202.3.2.32 Does your entire network go down when you have the drops? Or is just the PS4 pro. For example, if you use your phone on WiFi at the time the game drops out, do you still have Internet on the WiFi? Thanks.

Netduma_Jack wrote: Hi there, A couple of questions to help find the problem: Can you make sure you have installed the latest firmware as older firmware did cause some disconnections for some users: https://www.netgear.com/support/product/XR500.aspx#Firmware%20Version%202.3.2.32 Does your entire network go down when you have the drops? Or is just the PS4 pro. For example, if you use your phone on WiFi at the time the game drops out, do you still have Internet on the WiFi? Thanks. 1. I believe so, is this separate from the OTA update I was prompted to apply a week or so ago? 2. No it does't. Both playstations go down about the same time. I'm able to surf the web on my phone and what not

Maybe a PlayStation Network issue or Google fiber?My wife and I are on Xbox and don't have this issue, the most we face is a lot of lag from loading into heavily populated areas.Are you by chance still using the Google Fiber router they provide and is it set to bridge mode? Also try reserving the console IP addresses on the XR500.

XRaptor29 wrote:Maybe a PlayStation Network issue or Google fiber?My wife and I are on Xbox and don't have this issue, the most we face is a lot of lag from loading into heavily populated areas.Are you by chance still using the Google Fiber router they provide and is it set to bridge mode? Also try reserving the console IP addresses on the XR500. Yes I am still using the Google Fiber box and its essentially set to bridge mode. Their modems/routers don't have a true bridge mode, best I can do is assign the router a static IP, add it to DMZ, and disable WiFi on the Google box.

XR500, PS4 Pro, Ethernet, and ESO

16 Replies

Netduma_Jack
NetDuma Partner
Sep 28, 2018
Hi there,

A couple of questions to help find the problem:

Can you make sure you have installed the latest firmware as older firmware did cause some disconnections for some users: https://www.netgear.com/support/product/XR500.aspx#Firmware%20Version%202.3.2.32

Does your entire network go down when you have the drops? Or is just the PS4 pro. For example, if you use your phone on WiFi at the time the game drops out, do you still have Internet on the WiFi?

Thanks.
- chiefsoap
  Guide
  Sep 28, 2018
  Netduma_Jack wrote:
  
  Hi there,
  
  A couple of questions to help find the problem:
  
  Can you make sure you have installed the latest firmware as older firmware did cause some disconnections for some users: https://www.netgear.com/support/product/XR500.aspx#Firmware%20Version%202.3.2.32
  
  Does your entire network go down when you have the drops? Or is just the PS4 pro. For example, if you use your phone on WiFi at the time the game drops out, do you still have Internet on the WiFi?
  
  Thanks.
  
  1. I believe so, is this separate from the OTA update I was prompted to apply a week or so ago?
  
  2. No it does't. Both playstations go down about the same time. I'm able to surf the web on my phone and what not
  - XRaptor29
    Luminary
    Sep 28, 2018
    Maybe a PlayStation Network issue or Google fiber?
    
    My wife and I are on Xbox and don't have this issue, the most we face is a lot of lag from loading into heavily populated areas.
    
    Are you by chance still using the Google Fiber router they provide and is it set to bridge mode? Also try reserving the console IP addresses on the XR500.

Forum Discussion

XR500, PS4 Pro, Ethernet, and ESO