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Forum Discussion
XR500 Reboots Randomly
Purchased this device little over a year and all of a sudden, my router reboots itself randomly. All lights would go off and power would become orange and blink, if i leave it alone it sometimes comes back online after it cycles through. Other times i have to power it off and back on to get it to function properly. I have been reading alot of forums hoping to find the correct fix, but nothing has worked as of yet.
Steps performed
Factory Reset
Replaced all Cable
Turned off QOS / Buffer Overflow / Set WIFI to Manual Channels
Device is in a well ventilated area
SN = 5KB3895P008FE
Firmware = V2.3.2.40
Any idea's or help would be greatly appreciated.
18 Replies
- Are you certain it is rebooting or is it just disconnecting from the internet?
The symptoms are as follows
- Internet goes out on both wireless and wired devices. - can't access the web interface wireless or wired.
- Once this happens I look at the router and all lights except the power light is on blinking orange / amber
- If I don’t touch it eventually everything comes back up and again i am able to ping the router or gain access to the Web interface.
- Once it is back up I log in and check the uptime and it shows 2 – 5 minutes of being up.
- If it doesn’t come back up within 5 minutes I have to manually power cycle the device to get it working again.
I also have powercycled both the router and the cable modem as well as tried using the clone MAC address option within the router as i read on some forum that this might help.. but didn't in my case.
Installed latest firmware and performed a factory reset, then set everything back up the way it was and as of right now it hasn't rebooted. Been up for 3 full days as of 8/20/19 I want to give it a full 2 weeks as i am very hopefull, keeping my fingers crossed.
- Thanks for the update, keep us posted!
Mine just rebooted itself again. On V2.3.2.56. I factory reset the XR500 after updating to latest firmware when it came out.
Made an earlier post about this, similar to the OP before the latest firmware update, and we chalked it up to heat, but it's nice and cool now (6 ft above the floor). The other evening it cut off all devices (all of their IP addresses were basically terminated). Had to reboot it to get them back.
Something wonky is going on.
