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Forum Discussion
XR500 router internet issues
So few weeks back I was having issues with the r-app is not loaded yet. That was fixed for awhile but now it is back. Only on top of that I have even more issues now. At times the wifi will just stop working out of no where. Anything I have connected via Ethernet works fine. However other times the Ethernet network will stop working and the wifi network will be the only thing that works.
The router is fully up to date and I have rebooted it 3 times now to fix these issues as that is the only wya to fix them. I have tried fully restoring the router and that does not fix anything. I have not made any changes since the first setup and the xrapp fix test months ago. I feel like me spending almost $300 for this router was pointless.
Model: XR500
Firmware: V2.3.2.56
DumaOS: A7Legit
24 Replies
Could you go to the System Information page and increase the number of retries for launching r-apps to 6?
Netduma_Alex wrote:Could you go to the System Information page and increase the number of retries for launching r-apps to 6?
Sadly it says 6 is an invalid timeout number. I currently have it set to 5 thou for the last fix.
- 5 is the maximum you can set for that option, let us know how you get on now its been set.
What is the Mfr and model# of the ISP modem the NG router is connected too?
You might downgrade FW to v32 and see if the r-apps problems still happens. I would load the FW file, then do a full factory reset and setup from scratch. I would use Opera or Firefox to walk thru the setup wizard.
StevenW1230 wrote:So few weeks back I was having issues with the r-app is not loaded yet. That was fixed for awhile but now it is back. Only on top of that I have even more issues now. At times the wifi will just stop working out of no where. Anything I have connected via Ethernet works fine. However other times the Ethernet network will stop working and the wifi network will be the only thing that works.
The router is fully up to date and I have rebooted it 3 times now to fix these issues as that is the only wya to fix them. I have tried fully restoring the router and that does not fix anything. I have not made any changes since the first setup and the xrapp fix test months ago. I feel like me spending almost $300 for this router was pointless.
Model: XR500
Firmware: V2.3.2.56
DumaOS: A7Legit
FURRYe38 wrote:What is the Mfr and model# of the ISP modem the NG router is connected too?
You might downgrade FW to v32 and see if the r-apps problems still happens. I would load the FW file, then do a full factory reset and setup from scratch. I would use Opera or Firefox to walk thru the setup wizard.
StevenW1230 wrote:So few weeks back I was having issues with the r-app is not loaded yet. That was fixed for awhile but now it is back. Only on top of that I have even more issues now. At times the wifi will just stop working out of no where. Anything I have connected via Ethernet works fine. However other times the Ethernet network will stop working and the wifi network will be the only thing that works.
The router is fully up to date and I have rebooted it 3 times now to fix these issues as that is the only wya to fix them. I have tried fully restoring the router and that does not fix anything. I have not made any changes since the first setup and the xrapp fix test months ago. I feel like me spending almost $300 for this router was pointless.
Model: XR500
Firmware: V2.3.2.56
DumaOS: A7Legit
I use a Motorola surfboard. Purchased myself as the ISP issued ones are trash. The router I had before this had no issues at all and only reason for replacement was due to it crapping out on me and wanting to upgrade. I just had to re start the router again as the wifi stopped working. For the factory reset already tried that from the last post I made trying to fix the issue. Here is a link to what we tried.
I may just need to see about getting a replacement sent out.
There a model # of this motorola modem? There are different models.
