I recently purchased a Nighthawk XR500 router. When connected to my modem I'm only getting about 20mb download and like 1 upload. My wifi gets 240mb down and 20 up. I've replaced my ethernet cable and tried all four ports. I've also disabled QoS and enabled and doesn't seem to help. I've factory reset and rebooted and even left off for hours and still nothing. When connected to the modem my pc gets 300+down and 20+ up. V2.3.2.114 is my firmware version. I'm out of ideas so any help would be appreciated. My modem is a Nighthawk CM2000 and my provider is Spectrum just to help with hardware and ISP information. Model: XR500|Nighthawk Pro Gaming Router

It happened as soon as I plugged the router in. I'll try that also when I get home and see what that does. I was using a modem/router before, it was a Netgear C7000 but I would get random lag spikes so I decided to get the gaming router/modem to be able to dedicate bandwidth. It seems like the modem is working fine , I get the right download speed when I hook to it directly so I'll hook the other one up when I get time tonight and get the Mac address

Ok I'll do that when I get home and let you know what happens.

Yeah sure thing. It may be this weekend when I try this when I have more time to look at it but I'll do it and let you know what it does. I appreciate all the help so far.

Could you provide a screenshot as an attachment here of your Device Manager table view please?

Yes sorry I just got back home.

XR500 Slow ethernet fast wifi | NETGEAR Communities

20 Replies

Netduma-Fraser
NetDuma Partner
Oct 05, 2021
Could you provide a screenshot as an attachment here of your Device Manager table view please?
- Risqaye
  Guide
  Oct 05, 2021
  Yes sorry I just got back home.
  - Netduma-Liam
    NetDuma Partner
    Oct 06, 2021
    Everything looks OK there, could you confirm if all devices are having this problem or is it just your PC?
    
    How did you disable QoS? I'd suggest doing so by clicking the three-line menu in Congestion Control and tick the box 'Disable QoS'.
    
    Another thing to check, if you go to the three-line menu in Bandwidth Allocation, is Share Excess ticked?

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XR500 Slow ethernet fast wifi