Hi everyone, I can't connect to the Orbi WiFi network. I have run through the setup process, there is internet (on both smart phone and laptop), but the orbi app cannot detect the network. Says: "Go to Settings > WiFi and join your router's WiFi network. I don't understand this, since I am already on this network. It was impossible to indicate in this form, but it actually concerns model RBK13 Orbi AC1200. Your help would be much appreciated! ThanksPieter

What modem are you connected to? (brand and model #)You see issues like this a lot with double nat. Meaning your running a modem/router combo device and orbi.https://kb.netgear.com/30186/What-is-Double-NAT

are you able to go through the setup process on a device hardwired into the router? (Not using the app for setup? )

No, it says there is 'no internet'.

The troubleshooter tells me that "Ethernet doesn't have a valid IP address"

PieterWilde

Aspirant

Apr 14, 2020

Can't connect to Orbi WiFi Network

Hi everyone,

I can't connect to the Orbi WiFi network. I have run through the setup process, there is internet (on both smart phone and laptop), but the orbi app cannot detect the network. Says: "Go to Settings > WiFi and join your router's WiFi network. I don't understand this, since I am already on this network.

It was impossible to indicate in this form, but it actually concerns model RBK13 Orbi AC1200.

Your help would be much appreciated!

Thanks

Pieter

10 Replies

plemans
Guru - Experienced User
Apr 14, 2020
What modem are you connected to? (brand and model #)
You see issues like this a lot with double nat. Meaning your running a modem/router combo device and orbi.
https://kb.netgear.com/30186/What-is-Double-NAT
- PieterWilde
  Aspirant
  Apr 14, 2020
  The modem is a Cisco EPC310.
  - plemans
    Guru - Experienced User
    Apr 14, 2020
    are you able to go through the setup process on a device hardwired into the router? (Not using the app for setup? )

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Can't connect to Orbi WiFi Network