Forum Discussion

Aspirant

Nov 28, 2022

Can't login with correct credentials

2 times in last year it happened that I can't login with correct credentials. Orbi RBK353 and 2 RBS350.

There is not "Invalid user/pass" but page simply refreshes. Later I can login (for instance tomorrow or sometimes from another machine).

Other users reported similar/same bug: https://community.netgear.com/t5/Orbi-App/Orbi-App-has-decided-not-to-let-me-log-in-from-my-phone/m-p/2260273/thread-id/6114

I am on latest firmware V4.4.1.29_3.10.80

Also, on the login screen, Enter doesn't work but the one must click Log in with the mouse. I am amazed that company behind 400+ EUR mash system can't produce login page and can't log you in.

26 Replies

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FURRYe38
Guru
Nov 28, 2022
What mobile platform are you using?

What is the app version your using?

Try removing the app and re-installing it.

If on Apple, be sure to disable WiFi Private IP address as well:

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
- majkinetor
  Aspirant
  Nov 28, 2022
  I am using Chrome browser on Windows 10.
  - FURRYe38
    Guru
    Nov 28, 2022
    And does using the password recovery option help get you back in?
    
    Be sure to clear out ALL browser caches and clear any saved password configurations within the browser as well.