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Can't logon to Orbi - "Logon timed out, please try again" - FIXED!
It is ridiculous that Netgear's Orbi app STILL has this problem after more than 2 YEARS!
I uninstalled & reinstalled the app because I'm trying to figure out why the app on one of my phones, under Device Manager, shows devices attached - with green status dot indicating that the device is online and connected to the router - that I haven't had attached in over 4.5 years!!!
So after uninstalling and reinstalling and going through the setup with logging in to my existing account, ok'ing using my fingerprint to log in and then getting to the login screen using admin as user & my password, I get this "Logon timed out, please try again..." error.
Imagine my surprise in seeing that, after I google for a resolution, this exact same problem still exists 2 years and 2 months after the post I linked above!
Even the workaround mentioned in the post still works, but now, I can only get the app to connect via Anywhere Access. Trying to switch from Anywhere Access to Local Connection results in the error.
This is pretty pathetic, Netgear. Is your QA\QC team comprised of 1 person and a chimpanzee? Are you outsourcing your software development and QA\QC to offshore developers? Or is it that Netgear just doesn't give a sh*t about the app or errors in it?
If you guys need help finding experienced coders & testers, I am more than willing to point you to where you can find quality people to hire and then you can fire the J.V. team you currently have.
Get off your butts, Netgear!
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Did some troubleshooting as I assumed it was on my end.
Rebooted router (a gazillion times)
Rebooted modem (a gazillion times)
Rebooted phone, apps and deleted / reinstalled
Nothing worked so I was ready to trash the thing until I read that this is an ongoing issue. What kind of company has their customers go through this much agony?
Submitted a trouble ticket. How about a fix?
Google Pixel 6Pro
You can do anything what NG may dictate you to do, but it won't solve the problem. My guess is that the underlying cause is Android itself, at least starting from version 10 and later. Android 13 does not let me log-in still.
Let's just wait for the scheduled next version of the Orbi app and see if NG has fixed this problem...
According to NG tech support the next release of the Orbi app was due before November 12. Any idea when we can expect its release?
Thanks.
Anyone already has the promised Orbi app update?
- One date hinted at was 12 November, a weekend launch. Maybe even Netgear has realised that it is a bad idea to send out updates with next no one in the office to deal with problems.
- The latest Orbi update 2.21.0.2590 fixed my logging issues on my Samsung phone
> The latest Orbi update 2.21.0.2590 fixed my logging issues on my Samsung phone
I am still on version 2.20.2.2506 and there is no update available (yet)
Note: I am in The Netherlands.
MichelH61 wrote:
> The latest Orbi update 2.21.0.2590 fixed my logging issues on my Samsung phone
I am still on version 2.20.2.2506 and there is no update available (yet)
Note: I am in The Netherlands.Likewise, same version in the UK.
Uninstall/reinstall has no effect.
Are you referring to an Orbi App update or an Orbi firmware update?
Just received and installed the latest Orbi app and it's all working fine now!
- Ditto seems to be working OK now.
- Latest update....10/18/22....not working still
Great update !
Fantastic job at messing this up ! I finally got an app update that fixed the problem.
- I had to remove and re installed the app 3 times before it Miraculously worked....finally.
- Amazing! I reinstalled the third time and it worked
Which app, Android or iOS, and what version?
This is still a major problem for me. I just installed the Android Nov 21 update, v2.21.1.2602 and it continues to fail to log me in. I have no problem logging in through the Web with the password I set. The app should have no trouble with this.
I read somewhere that there was going to be a new Orbi software version that would fix this. I just checked and there still isn't anything newer than 2.7.4.24. I have an RBR50 and RBS50. Both are on that version.
NetBuddy wrote:
I read somewhere that there was going to be a new Orbi software version that would fix this. I just checked and there still isn't anything newer than 2.7.4.24. I have an RBR50 and RBS50. Both are on that version.
It was never the Orbi router firmware (for me anyway). The Orbi app was fine on firmware v2.7.4.24 until an app update in October which created that "Login timed out" error. The new v2.21.1.2602 version of the app made Local Access work again.
During the entire process, Android devices that had already enabled Anywhere Access continued to function. Since Anywhere Access can be enabled only when the smartphone/table is connected locally, that "Timed out" error when attempting local connection made it impossible to enable Anywhere Access and users were stuck.
Are you having exactly the same issue? (attempt to login and "Login timed out" appears on the screen) or, is your issue in any way different?
Sometimes it is a good idea to totally clean out the Orbi app (first erase cache & data, then delete the app itself. Reboot the smartphone and reinstall the app).
On 221120,working for me now. Thanks, Netgear!
