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KenLind's avatar
KenLind
Aspirant
Nov 22, 2018
Solved

Newtork map in ORBI app does not show devices when selected

ORBI Rounter RBK30 AC3000 FW 2.2.1.210 Using ORBI APP ios 2.2.8.14

Devices disappeared from network map when selecting satellite.

RBR50, 2xRBS50.  From network map, you used to selecet a satellite, clicking on it would display devices.  Now always displays"No Connected Devices Found"  Looks like all devices are displayed when I click on the main router

Troubleshooting
  • FURRYe38's avatar
    FURRYe38
    Nov 23, 2018

    Devices are showing in a list format on my app after selecting the base router or satellite.

65 Replies

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  • ekhalil's avatar
    ekhalil
    Master
    Nov 22, 2018

    True, I also see the same behavior.

    When this happen I just go to the main Network Map (that shows the tree of router and satellites) and pull the page down to refresh the status. After that when I select the router or satellite I will see all devices correctly displayed.

     

  • FURRYe38's avatar
    FURRYe38
    Guru
    Nov 23, 2018

    Devices are showing in a list format on my app after selecting the base router or satellite.

    • Shinedown's avatar
      Shinedown
      Apprentice
      Dec 20, 2018
      I have the same issue - I've not been able to see what devices are connected to the router or satellite since installing my RBK50 in June... Orbi in AP mode, orbi app for Android, Android Oreo on Galaxy S9. Would really appreciate a fix for this if anyone can help...
      • FURRYe38's avatar
        FURRYe38
        Guru
        Dec 20, 2018

        What FW version are you using? 

         

        Does this not work for you? 

        "When this happen I just go to the main Network Map (that shows the tree of router and satellites) and pull the page down to refresh the status. After that when I select the router or satellite I will see all devices correctly displayed."

        Shinedown wrote:
        I have the same issue - I've not been able to see what devices are connected to the router or satellite since installing my RBK50 in June... Orbi in AP mode, orbi app for Android, Android Oreo on Galaxy S9. Would really appreciate a fix for this if anyone can help...