NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi Android App keeps promting for login when already logged in
The browser based management works fine but when I try to use the Orbi (Android) app, when I log in, I get the management screen but then after just a couple of seconds, I am again presented with the admin login screen again. When I attemt to login again, I get the "too many invalid attempts try again in 30 seconds" screen, rinse and repeat.
I have completely uninstaled and reinstalled the app several times - same problem. I have also changed the password a couple of times - no difference. Anybody else having this problem?
Contacted NG support and they could offer no explanation or suggestion except to reinstall the router from scratch which didn't work.
I did stumble upon the solution though. When logging into the Orbi app the screen that asks for credentials has a slider switch to "Remember Me" which I had activated. Simply turning this setting off seems to have solved the problem.
31 Replies
I am having the same problem! I can log in in my web browser, but not with the Android app. I even changed the password. No go. I am taken back to the login screen every time I log in. This is REALLY annoying!
What else is on these networks?
In particular, what is the modem in front of the Orbi router?
- My network has not changed. This just happened yesterday when I tried to use the Orbi app on Android. The app opened seemingly logged in but then I got logged out and could not log in again. The modem is a Netgear CM1000 which I have used for a year.
- This problem was gone for a while. This morning I can't log in again. What's up with this? Regardless of what I do I'm thrown back to the login screen after various seconds. Sometimes I'm in for a second or two and sometimes not at all.
How hard can it be to make an app with working login in 2019? I'm getting all these the warnings from Armor but can't see them. I pay for Armor and it depends on an app that does not work. Not good. Users who are experinencing this issue, plase post about this in the Orbi app forum for more exposure to those who should be looking into this issue:
ttps://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Any Amror issues please post here:
https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor
Update.
I was pleasantly surprised to be contacted directly by Netgear about this problem and I provided them with detailed info about when this problem occurs and when it doesn't and my various attempts to resolve it. I was told that Netgear support had received a lot of calls from customers about this problem with the Android version of the app and that their software engineers were working on a fix.
Stay tuned.
