Orbi app admin password no longer accepts what I’ve been using. We just had an iOS upgrade to iPhone although that doesn’t usually cause a problem.I can access my Netgear account my Bitdefender app etc. if I have to somehow reset my Orbi app admin password what all will that affect? My actual Orbi router login etc. Thank you in advance for helping this newbie! Kathy

Hi,I have had exactly the same problem and it is a real bugbear because you need to reset the complete system when this happens.I finally found a solution which worked for me but I don't claim it will work for everyone.Do you also have Network Insight app installed on your device.If so uninstall Insight and the orbi app might then remain stable and remember your password.Once you reset the system the Orbi app seems to remember your password everytime.I trialled this solution 3 times by un-installing Insight and resetting the system and each time the Orbi app remembered my password.With Insight re-installed the Orbi app forgot my password and I had to reset the sytem again.In my case there appears to be a conflict between the 2 apps.I am using a Xiaomi Mi9 Pro as the access device.I hope this potential solution my work for you otherwise pacakage the system up and send it back until Netgear recognise this as an issue and adopt a proactive stance on working a solution.Good luck Tonyps post back and let us know how you get on

I hope someone will be kind enough to help us with this problem as I’ve tried everything you mentioned and more. Reinstalling etc keeps asking for admin which u cannot change and then telling me the password isn’t correct or the default one and my app has one change only as now it’s searching for an rbr50 but of course not finding that even though it shows as my only choice listed don’t know why it just comes back after spinning it says it’s offline. My Orbi router is working fine with all devices that use it just not the app.Thanks in advance for any help someone can provide 😊 Kathy

I am having the same problem, and just having to reset the whole system seems ridicoulus to my while it a bug in the app. please do an update and solve this problem

I am having the same issue. All of a sudden the circle app stopped working premium features. then I got in touch with circle and they told me to reboot etc. Then I noticed that the orbi app will not login but I can login through web browser. The app keeps saying the pw is incorrect but I know it it is correct. Now circle app won't even connect to the RBR50. It says that it is enabled but won't let me go further. So now no orbi app and no circle. Anyone learn anything more about this issue?

Hi, We just switched from Xfinity back to Fios today. Our Orbi mesh router is connected to our Fios router. For some bizarre reason, even though I reset the Orbi router and unplugged, etc. and reinstalled the Orbi app on my iPhone, the app will not recognize the admin password (which is supposedly password). I also tried the factory password that is printed on the router and that didn't work either. Can someone please help?

Orbi app admin password no longer recognizes my admin password

14 Replies

Christian_R
NETGEAR Employee Retired
Jun 24, 2020
Hi Kathy,

Welcome to the community! May you try logging in using the default credentials below.

Username: admin

Password: password

Christian
- Kathyscott1212
  Tutor
  Jun 27, 2020
  Thanks Christian. Yes I tried that but it doesn’t accept the default password. I don’t remember changing the password but maybe I did I’m concerned if I am able to retrieve my password will I have to change my network password as well as all our devices as well. Any ideas would be really appreciated!
  Kathy
  - Christian_R
    NETGEAR Employee Retired
    Jul 01, 2020
    Hi Kathy,
    
    I would recommend factory resetting the Orbi unit by holding down on the reset button for 15+ seconds. After doing so, please reinstall the Orbi app and run through the setup assistant again using the Orbi app.
    
    Christian
- DomDesj
  Aspirant
  Jul 15, 2020
  I have exactly the same problem
  I ve no access to my circle app anymore.
  I cancel the app and reinstall it.
  My Orbi is recognized but when I try to enter my 4 digits code, it still doesnt work.
  Then the message in french "Connexion impossible , verifiez votre code , puis reessayez" appears. In english : The connection is impossible , check your code and try again.
  Then, As i'm the only one circle admin, I asked for an SMS message.
  This SMS was never received;
  Everybody's blocked at home.
  I'm waiting for your help please.
  Thanks
  Dominique
  - Kathyscott1212
    Tutor
    Jul 15, 2020
    I hope someone will be kind enough to help us with this problem as I’ve tried everything you mentioned and more. Reinstalling etc keeps asking for admin which u cannot change and then telling me the password isn’t correct or the default one and my app has one change only as now it’s searching for an rbr50 but of course not finding that even though it shows as my only choice listed don’t know why it just comes back after spinning it says it’s offline. My Orbi router is working fine with all devices that use it just not the app.
    Thanks in advance for any help someone can provide 😊 Kathy
Pcercega
Tutor
Feb 03, 2021
Hi,

We just switched from Xfinity back to Fios today. Our Orbi mesh router is connected to our Fios router. For some bizarre reason, even though I reset the Orbi router and unplugged, etc. and reinstalled the Orbi app on my iPhone, the app will not recognize the admin password (which is supposedly password). I also tried the factory password that is printed on the router and that didn't work either. Can someone please help?

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Orbi app admin password no longer recognizes my admin password