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Forum Discussion
Orbi App Anywhere Access not working
Can’t enable the Anywhere Access in the Orbi App. Every time I try, I get the message “Something went wrong, sorry about this. Please try again”.
Anyone know how to solve this problem?
77 Replies
Why doesn’t anyone from Netgear respond to this issue?
Is this the Apple or Android version of the 'app'?
Sometimes completely removing the app and reinstalling it works.
And, of course, Anywhere Access can be enabled only when the Apple/Android device is connected to the Orbi LAN.
- Apple version. I’m connected at home via Wi-Fi. If I turn off my Wi-Fi, then I can’t get into the app because I can’t turn on the anywhere access. I keep getting an error message. Error message states “ something went wrong , sorry about this. Please try again “. Just started to happen with the latest app update.
im having the same problem with 2 netgear routers. not sure when it stopped working but ive tried everything
A few weeks ago my Orbi RBR50 (at my home) and my Orbi RBR20 (at a remote location) suddenly disabled the Anywhere Access feature and will not allow me to re-enable it . As others have experienced, I get the message "Something went wrong, sorry about that. Please try again". I made no changes to either router that would have triggered this problem. I've tried everything except a factory reset....since I get the same response on both routers I don't believe a reset would work. Was there a recent firmware update that might've done this? Has anyone heard from Netgear/Orbi on this glitch? Guess I'll go router shopping!
Support acknowledged there was a problem with Anywhere Access and wanted me to do a workaround which I refused. I read somewhere Anywhere Access was working prior to an October 6 app update. I am currently looking at other routers.
Yes, you are a little behind. The Oct 6 update to the Android Orbi app mangled Anywhere Access. There have been two updates since then. It might be less costly. to update the Orbi app and re-enable Anywhere Access.
Of course, one of the frustrations is that Anywhere Access can be enabled only when connected to the router on the local LAN.
- Yes there was a recent firmware update I have the same problem:-(
- Same
The Anywhere Access is finally working on my 960 series. Happy to finally be able to look at the connection remotely.
What did you do to get it to start working?
It just starting working. Firmware and app was updated weeks ago.
