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MandJD's avatar
MandJD
Follower
Jul 05, 2025

Orbi App can’t find router.

Our internet went out two days ago. We tried everything we could on our end but our broadband provider is going to check it out on Monday.

 

The Orbi app on my iphone cannot find the router.  We powered off and restarted the router, hit the reset button on the back, powered off then on the satellite.  I deleted the Orbi app on my phone and reloaded it.  It still says cannot locate the router!

 

I am connected to our home network, but still no internet until Monday at least and the app still can’t find the router! 

I do not know what to do next!

Any suggestions??

not listed

3 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Jul 05, 2025

    Does the iPhone WiFi Settings display the WiFi SSID of the Orbi?
    (when it comes from the factory, WiFi credentials (SSID/password) are printed on the label - bottom of the case.  Many customers change these credentials during the initial installation.)

     

    If the router WiFi does appear, is the iPhone able to connect to it?

     

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Jul 06, 2025

      Be sure to disable any MAC Address randomizers on phones and pads while at home:
      https://community.netgear.com/kb/en-orbi-knowledge-sharing/netgear-mobile-applications-and-androidapplewindows-devices-faq/2457046