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Forum Discussion

golf18's avatar
golf18
Tutor
Oct 27, 2025
Solved

Orbi App everything Red

I have updated my Orbi to RBE771 and RBE770 via the app from my old RB50 system. The app is showing everything as RED but I am on line with my phone and iMac.

 

RBE770 on latest firmware as updated 

iPhone iOS 26.0.1

 

iOS
  • KevinLiT's avatar
    KevinLiT
    Oct 31, 2025

    Hello golf18,

     

    Welcome to the NETGEAR Community!

     

    I understand that your network is operational, however, your Orbi app is showing otherwise. Please uninstall then reinstall your Orbi app to resolve this issue. 

     

    Best,

    Kevin

    Community Team

6 Replies

  • Zooapk's avatar
    Zooapk
    Aspirant
    Nov 08, 2025

    what is Orbi app? explain the uses of this application?

     

  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator
    Nov 07, 2025

    Hello davidcharles ,

     

    Welcome to the NETGEAR Community!

     

    Technology in our era is interesting and consists of a plethora of moving parts that may occasionally fall out of sync. However, please do not post links to apps on the NETGEAR community as this violates the community user terms of service.

     

    Please feel free to navigate to the link below for additional information in regards to our community guidelines:
    https://kb.netgear.com/000052286/NETGEAR-Community-Terms-Of-Service?article=000052286

     

    Best,

    Kevin

    NETGEAR Team

     

     

  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator
    Oct 31, 2025

    Hello golf18,

     

    Welcome to the NETGEAR Community!

     

    I understand that your network is operational, however, your Orbi app is showing otherwise. Please uninstall then reinstall your Orbi app to resolve this issue. 

     

    Best,

    Kevin

    Community Team

    • davidcharles's avatar
      davidcharles
      Aspirant
      Nov 01, 2025

      Thanks Kevin, I reinstalled the app and it fixed the issue completely. It’s interesting how some updates cause this kind of sync problem. I’ve seen similar behavior in the Honissta app as well, where reinstalling helps refresh everything properly.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Nov 01, 2025

      Let us know if this was revolved due to your change here? RBE770 and Sky Hub | NETGEAR Communities

      golf18 wrote:

      I have updated my Orbi to RBE771 and RBE770 via the app from my old RB50 system. The app is showing everything as RED but I am on line with my phone and iMac.

       

      RBE770 on latest firmware as updated 

      iPhone iOS 26.0.1

       

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 27, 2025

    What version of FW did you load? 

     

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? 
    Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. 

     

    Be sure to disable any MAC Address randomizers on phones and pads while at home:
    NETGEAR Mobile Applications and Android/Apple/Windows Devices FAQ | NETGEAR Communities

     

    Has a power off for 1 minute then back ON with the ISP modem and router and satellite(s) been performed since last update?
    Be sure to restart your network in this sequence:
    Turn off and unplug modem.
    Turn off router and computers.
    Plug in and turn on modem. Wait 2 minutes for it to connect.
    Turn on the router and wait 2 minutes for it to connect.
    Turn on computers and rest of network.