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golf18's avatar
golf18
Aspirant
Oct 27, 2025

RBE770 and Sky Hub

Hi,

I have just upgraded my RB50 due to end of life to a new RBE770 and RBE771. All set up but last night my sky Q box could not log on to the sky Hub. I am wondering if the new setup is blocking the Sky wifi. 

I reinstalled my old system and it works at the moment, just reinstalled my 770 and seems to be working. 

I have moved the position of the 771 router away from the sky hub my question is should I set the 770 to AP mode? 

orbi 770 series

5 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 27, 2025

    Something to contact SkyQ ISP about regarding there equipment.

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? 

     

    Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT

    https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT


    Couple of options,
    1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
    3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.
    Static IP Address Configuration for AP Mode | NETGEAR Communities

    https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop


    Try option #2 first...

  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator
    Oct 27, 2025

    Hello golf18​ ,

     

    Welcome to the NETGEAR Community!

     

    I understand that you would like more information about configuring the RBE771 to work with your existing network infrastructure. 

     

    FURRYe38​ Was correct in this matter.

     

    Since there has been no network configuration changes, the issue was most likely caused by your internet service provider. 

     

    The question about using the Orbi Mesh system in AP mode depends on your networking needs. If you are using your Orbi system to simply extend your wireless network, then you would benefit from placing your Orbi Mesh system in AP mode. 

     

    However, if you a complex network setup that includes devices such as privately hosted DNS servers, then it will be beneficial to enable bridge or pass-through as mentioned by FURRYe38​ on your ISP router. 

     

    Best,

    Kevin

    NETGEAR Team

     

     

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Oct 27, 2025
    golf18 wrote:

    should I set the 770 to AP mode?

    The RBE770 is a satellite.  It has only one 'mode'.  It connects to the RBE771 router (which has two possible 'modes') and acts as a satellite.

    A typical Orbi 50 system consists of one RBR50 router and one or more RBS50 satellites.  (With the recent models, Netgear changed the naming convention, which is totally different from the way Orbi products were identified for the previous 8 years.  771 is the 'router' and 770 is a satellite.

     

    Just as the RBR50 router was required to be connected to the ISP using an Ethernet connection to the WAN port, the RBE771 router must also be connected to the ISP using an Ethernet cable to the WAN port (yellow).

     

    The upgrade consisted of (a) replacing the RBR50 and RBS50 with the corresponding 771 and 770 - in the same locations, and (b) configuring the new Orbi system with exactly the same WiFi credentials as the 50 system?