Orbi app not showing offline devices.

Question

I recently purchased an Orbi 772 system and noticed with the latest app update that the Devices screen no longer shows offline devices so I can delete them. They also don't show in the web portal but that has always been the case. Looks like they rolled out a new UI in the device experience in the App. Wondering if there is another way to view offline devices.

Thanks much!

CrimpOn · Answer

Does the web portal have the Security Menu, Access Control. On older Orbi routers, there are tables of devices that are not connected. If Access Control is enabled, those tables can be cleared.&nbsp;

veacomp · Answer

It does not. There is a Security tab but when you go in there, it has a message pointing to the app which only shows online devices.

CrimpOn · Answer

How strange.&nbsp; The user manual on pages 50-51 shows the Access Control page as having these tables:
https://www.downloads.netgear.com/files/GDC/RBE773/RBE771_RBE770_UM.pdf&nbsp;
&nbsp;
Are Smart Parental Controls (SPC) enabled on this system?

veacomp · Answer

They are not but on the iPad version of the app, the UI isn’t updated and I can view and delete on that view. I am guessing the iPad app hasn’t yet been updated.

Forum Discussion

Orbi app not showing offline devices.

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