NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Orbi App Not Working Properly
The orbi app does not seem to be showing devices connected to the satelite units. When I click on the network map and select one of my satelites, it shows no devices connected. When I go into the router settings as a web page and look at the connected devices, it does appear that there are devices connected to the satelite. Howeve, it does not say which satelite a device is connected to. I know these items worked in the past. Now I am not sure what is correct. Is anyone else seeing this same issue? Any fix?
16 Replies
On the Orbi web interface, the Attached Devices page shows the Connected Satellites at the top.
Each satellite shows a MAC address.
In the Connected Devices below, items that are connected to the Orbi and satellites show the MAC address of the unit they are connected to. If there are devices connected to more than one satellite, then some should show different MAC addresses than others.
There is an entire community forum devoted to the Orbi "app".
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
I have downloaded the most recent app and I have to say that it sucks. Nothing that it says is anyway near reliable. It shows my sattelite unit as offline but the IP shows that it is online. Even the deivice count is way way off. I am using 2.5.0.40 F/W and the newest 2.4.10.9 app. Come on Netgear!
I am also noticing when updating the attached devices list, the changes don't fully take. I just installed hotfix 2.5.040 and I'm on 2.2.10.527 of the Android app. My list is also incomplete as well and shows MAC addresses which aren't on my network. Hoping for another firmware update soon!
- I’m having the same problem, I purchased the new AX6000 RBR852 and says no devices connected when looking at both router or satellite on the network map. Paid $699 for this product and the app doesn’t even work. VERY FRUSTRATING!!!
MachoMan85 wrote:
I’m having the same problem, I purchased the new AX6000 RBR852 and says no devices connected when looking at both router or satellite on the network map. Paid $699 for this product and the app doesn’t even work. VERY FRUSTRATING!!!Suggestions:
- Use the web interface instead of the "app".
- Post about the app in the community forum devoted entirely to the "app", rather in this forum where most of the people who check the forum appear to be more comfortable with the web interface. The app forum is here: https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
- Post about the new WiFi 6 (AX) product in the forum devoted to that product. Again, most of us who monitor this forum have the residential (WiFi 5) product and have no experience with the WiFi 6 product. https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax
- Since updating my firmware to v2.5.1.8, my orbi phone app no longer shows devices connected to router or satellites on network map. Does anyone else have thos problem?
- Even with the latest update the ORBI app 2.4.21.5 IOS still doesn’t show any connections with RBR50 v2.5.1.8
Hello Ukgrauel & caremd99,
May you try performing a factory reset on the Orbi units and let me know if your issue persists.
Thanks,
Christian
- Factory reset as requested. No change.
Hey. I have the same problem and in my situation, I narrowed it down to one device, my Denon AVR-X4500H. When that device is not connected to the network, all devices show up in the device list of both the router and the satellite, but as soon as the Denon joins the group, everything freaks out and all devices disappear from the router and satellite and in the Device Manager screen, the devices are no longer sorted by the band that they are connected to but simply by WIRED or WIRELESS. I had the RBK53 kit before i got the RBK852 and it did not behave in this manner at all. I don't believe this is an app issue.
- Just to close the loop the Support Team did help me out. I am running a beta version of firmware and now the app shows everything properly.
