NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RBE971 Wrong Satellite Count
Dear Community,
Following to an RMA I received a replacement RBE971 , only router without satellite.
After the installation in Orbi App (iOS), it showed (1/2 Satellites) and the UI shows (Searching for satellites).
However I only have 1 satellite (from my original 2 pack kit).
In WebUI, I only see the connected unique satellite and I can’t found any trace of this second ghost satellite.
After full reset and reinstalling , I still have same issue.
Is there a way to correct the behavior of OrbiApp ?
Or is this a UI bug on Orbi App?
PS : As I received only the router as RMA , I suspect that the received device was the router of a 3P pack and OrbiApp thinks that it’s still the case due to its serial number.
In addition to the Factory Reset, it might be a good idea to delete and reinstall the Orbi 'app'.
Does this replacement router now appear as registered to your Netgear account?
2 Replies
In addition to the Factory Reset, it might be a good idea to delete and reinstall the Orbi 'app'.
Does this replacement router now appear as registered to your Netgear account?
The replacement router is seen as registered in my NG account.
I have uninstalled and reinstalled the Orbi iOS app and I see now correct satellite countThank youCrimpOn_old For the tip. The issue is resolved now