RBR20 Anywhere Access "This Netgear device is already registered with another account"

Question

Set up: RBR20 and 1 SatelliteFirmware 2.7.4.24iOS Orbi App 2.30.2.14&nbsp;I am connected locally (via WiFi) using the Orbi app on an iPhone (iOS 17) or iPad (iOS 17) logged in as "admin" user.&nbsp;Settings &gt; Anywhere Access &gt; Enable Anywhere Access results in an error message "The NETGEAR device is already registered with another account".&nbsp;Sometimes the (completely unhelpful) error message is "Some error occurred while enabling/disabling Anywhere Access"&nbsp;How can I resolve this so I can enable Anywhere Access?&nbsp;Thanks!&nbsp;

FURRYe38 · Answer

You'll need to reach out to NG support for there help on this:
https://my.netgear.com/support/contact.aspxhttps://www.netgear.com/support/contact.aspx

CrimpOn · Answer

Does this serial number appear as registered to you on my.netgear.com?

FreddyB · Answer

I checked my.netgear.com&nbsp;and don't have any products registered.&nbsp;I bought the product brand new from Costco or BestBuy and it didn't look used. I've been using it for over 2 years but never tried to set up Anywhere Access before now.&nbsp;When I tried to register my Orbi I got the following, so I've contacted NETGEAR Support.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

CrimpOn · Answer

Oh, fudge.&nbsp; Whoever returned it to Costco must have registered the product.&nbsp; (SO annoying!)
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Yes, only Netgear can resolve this.

michaelkenward · Answer

CrimpOn&nbsp;wrote:
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Yes, only Netgear can resolve this.

&nbsp;
Oh so true.
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Start here:
&nbsp;
NETGEAR Product Registration FAQ | Answer | NETGEAR Support
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Forum Discussion

RBR20 Anywhere Access "This Netgear device is already registered with another account"

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