I have the Netgear RBR760 Mesh WiFi 6 router and two satellites. Today, the Orbi app on my iPhone showed an alert saying that the Armor app had been protecting my network and devices, and urging me to view the 30-day activity report, so I tried to do so — only to find that the Armor report shows that it has been protecting ZERO devices, with NO threats detected, vulnerabilities found, or devices scanned. I "backed out" until I got to the Orbi app home screen, which shows there are 19 devices online, but when I clicked on the Device Manager icon, the app showed a spinning "Loading..." screen for about 30 seconds and then displayed a message saying "Sorry, your device list failed to load. Please try again later." I used the "force-quit" option to close the Orbi app on my iPhone, opened a different app, then went back and relaunched the Orbi app. Unfortunately, nothing had changed; I saw the same results in the Armor report and also when I clicked on the Device Manager icon.

Yup, I'm having the same issue as well.

I swear I've tried everything including resetting my Orbi 760, which is PITA (and no one should deal with this resetting the router route), and still nothing.

ClickClack wrote: (1) I do not have a MAC Address randomizer. I do not even know what one is, or why/when someone might want to use one. Makers of mobile devices, such as Apple & Android phones and tablets, laptops, etc. have introduced a feature to make it more difficult for Big Brother to track users by their hardware MAC address. Apple describes the feature this way: https://discussions.apple.com/thread/254895025?sortBy=rank Even if the user has gone into Settings and disabled this feature, (my experience has been that) when the phone/tablet/laptop software is updated, the feature is often enabled again. The result is that when the user next attempts to connect to any WiFi system, including their home WiFi router, it presents a random MAC address that makes it appear to be a 'new' device. This is (yet another) example of companies forcing customers to "opt out" of new features rather than suggesting that they "opt in". I have used the LAN Setup table to assign IP addresses to almost every device on my network. Being just a trifle OCD, all the security cameras have IP addresses in one group, speakers in another, smart plugs in another, etc. However, since the Wife's iPad and iPod get updated and she doesn't know to tell me, I just gave up on them. They get new IPs from the DHCP pool and ever so often I go into the LAN Setup page and delete the obsolete ones.

The privacy setting is user choice. Once I saw the term "free trial" on Armor, my Miser Switch kicked in and said, "do NOT sign up for this." Have no experience with Armor. Your experience does not make me more likely to even try it.

Be sure to disable any MAC Address randomizers on phones and pads while at home:https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message Try a different mobile device. I'd open a support ticket with NG and make contact with them. Or submit a bug report: https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/td-p/2140980/jump-to/first-unread-message

RBR760: Orbi app (and Armor) show ZERO connected devices

13 Replies

FURRYe38
Guru
Oct 02, 2024
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

Try a different mobile device.

I'd open a support ticket with NG and make contact with them.

Or submit a bug report:

https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/td-p/2140980/jump-to/first-unread-message
- ClickClack
  Aspirant
  Oct 07, 2024
  Thanks for your reply (both of them actually).
  (1) I do not have a MAC Address randomizer. I do not even know what one is, or why/when someone might want to use one.
  (2) I already have tried checking the Orbi app on a different device. I get the same results (zero devices being protected) on both my iPhone and my iPad tablet.
  (3) I will attempt to submit a bug report, including the same screen capture of the error message that I am attaching here.
  - kans
    Guide
    Oct 07, 2024
    I swear I've tried everything including resetting my Orbi 760, which is PITA (and no one should deal with this resetting the router route), and still nothing.
kans
Guide
Oct 07, 2024
Yup, I'm having the same issue as well.
- FURRYe38
  Guru
  Oct 07, 2024
  Be sure to disable any MAC Address randomizers on phones and pads while at home:
  https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
  
  Try a different mobile device.
  
  I'd open a support ticket with NG and make contact with them.
  
  Or submit a bug report:
  
  https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/td-p/2140980/jump-to/first-unread-message
  
  kans wrote:
  
  Yup, I'm having the same issue as well.

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RBR760: Orbi app (and Armor) show ZERO connected devices