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Forum Discussion
Orbi App Settings
My Orbi 13 has stopped connecting to my Hot Tub am iAqua app. I am told that the app will only connect to if the unit is set at 2.4 or 2.5 Gigs, but I can't locate where in the app I can check or adj...
Thanks for the information. This is an Orbi 660 product:
https://www.downloads.netgear.com/files/GDC/RBK663/RBK663_TS.pdf
The user manual does not indicate that this specific model includes the "IoT" feature.
https://www.downloads.netgear.com/files/GDC/RBK663/RBK663_UM.pdf
To confirm: the Hot Tub smartphone app
- was working with this Orbi WiFi router and stopped working? or
- was working with a Nighthawk router and has never been successfully connected to the Orbi system?
I would set the security level (page 55 of the user manual) to WPA2.
As FURRYe38 indicated, our "Internet of Things" devices are typically controlled by a smartphone app. Once the gizmo has been connected to the WiFi system, the smartphone app uses the manufacturer's "cloud" connection to tell the thing what to do. Making that initial connection (the 'setup') requires the smartphone to communicate directly with the device and tell it the WiFi system name and password. While the vast majority of IoT devices are easy to set up, some of the apps are poorly written and struggle when the smartphone is connected to WiFi at 5G and the device itself has only a 2.4G radio. These people make Hot Tubs. They almost certainly contracted out the smartphone app.
There are a bunch of "work-arounds" when a smartphone app cannot set up an IoT device on a mesh WiFi system (eero, google, Asus, TP-Link, Netgear Orbi, etc.)