I have an Orbi Mesh system (router = RBR350, Firmware version = V4.4.0.10_2.10.63) with two compatible satellites. As you can see from the app screenshot below, it knows it's got two satellites and as far as I am aware they are working just fine. When I first installed it I could see the satellites on the network map. However I noticed a couple of months ago that when I click on "Network Map" they no longer show up (see below) and only the main Router is there. Does anyone know why this is? And more importantly do you know how to rectify it?

CrimpOn Thanks for the hint.Finally I can't stand with the useless Mobile App.......Then I try the web interface, everything shows up as expected. Rodox forget the mobile app, try the web interface (default address: 192.168.1.1) @Netgearwhat a stupid useless Mobile App!unable to change most of the "advanced" setting by mobile app.....And Netgear you want me to "shake" to report bugs?(https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/m-p/2140980#M3630)sorry there are too much your app is missing, won't waste my time shaking around to report basic problem for you.Look around your competitors then you know what you are missing from the mobile app.your mobile app just not up to standard

Any news on this?I have updated everything but am not able to see which satellites are online and which have issues with this current network map.Extremely inconvenient!

Hello Jeffgear, That is the new look for the Orbi app, but we are still working on improving it. Best,KevinCommunity Team

Hello Willybob, Welcome to the NETGEAR Community!!! I understand that your satellites are not showing up in your Orbi app. Ensure that all satellites are on the latest released firmware then uninstall and reinstall that app. Please keep in mind that the only satellites compatible with your RBR350 are the following: RBS350RBS750 Best,KevinCommunity Team

Hi there Kevin, The satellites are both RBS350's - the mesh system was bought as part of a pack 1 x RBR350 router and 2 x RBS350 satellites. As I said it used to work fine it's only recently that they have stopped showing up on the network map (show in the screen shot) in the app. Can you explain how to update the Firmware (or make sure it's up to date) when I can't "see" the satellites on the network map? I have doe it with the router as I can see that. Thanks

Satellites not showing up on Network Map (Orbi RBR350 with 2 satellites)

15 Replies

KevinLiT
NETGEAR Moderator
Jun 10, 2022
Hello Willybob,

Welcome to the NETGEAR Community!!!

I understand that your satellites are not showing up in your Orbi app. Ensure that all satellites are on the latest released firmware then uninstall and reinstall that app.

Please keep in mind that the only satellites compatible with your RBR350 are the following:

RBS350
RBS750

Best,
Kevin
Community Team
- Willybob
  Initiate
  Jun 10, 2022
  Hi there Kevin,
  
  The satellites are both RBS350's - the mesh system was bought as part of a pack 1 x RBR350 router and 2 x RBS350 satellites. As I said it used to work fine it's only recently that they have stopped showing up on the network map (show in the screen shot) in the app.
  
  Can you explain how to update the Firmware (or make sure it's up to date) when I can't "see" the satellites on the network map? I have doe it with the router as I can see that.
  
  Thanks
  - KevinLiT
    NETGEAR Moderator
    Jun 10, 2022
    HI Willybob,
    
    Another way to update the firmware is to log into the Orbi admin page and navigate to the following:
    
    Select ADVANCED> Firmware Update> Manual Firmware update (Here you would upload the file downloaded from the link below).
    
    If the system detects the satellites it will show up in that section with the firmware version that is currently on the device.
    
    RBK353 Download Link:
    
    https://www.netgear.com/support/product/rbk353.aspx#download
    
    For more information including a video tutorial please navigate to the link below:
    
    https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satellite
    
    Best,
    
    Kevin
    
    Community Team
- Rodox
  Aspirant
  Aug 30, 2022
  I have a router with 2 satalites RBR350 but the satalites aren’t showing on the network map. All software up to date. All connected to the WiFi but not showing on the app. Have rebooted and reinstalled the app but its just the same
- Rodox
  Aspirant
  Aug 30, 2022
  They came with the system when I purchased it
Jacky_or
Tutor
Aug 21, 2022
Just brought rbr350 1+2 set
Exactly the same problem
2 Satellites not showing up in iOS app
How the hell can you position the satellites well when you are unable to see the signal strength?
Very disappointed experience.
I answer very satisfied at the end of the setup since I don’t have chance to explore the problem yet.
This is the first time I brought a Netgear product, may be the last time.
Should have brought ASUS ZEN WiFi set
- CrimpOn
  Guru
  Aug 22, 2022
  Jacky_or wrote:
  How the hell can you position the satellites well when you are unable to see the signal strength?
  
  Blue is Good. Amber is "not so good."
  
  Have you looked to see what the Orbi web interface says about the satellite connection?
  - Jacky_or
    Tutor
    Aug 22, 2022
    Thanks for the info, well that's the first time I saw this information since I open the box.
    will try move around and play with the lights.
    
    netgear, simplicity is good, just don't think everyone is a fool and hiding all the information.
    BTW what's taking so long to fix the network map? 2 months for fixing this basic feature?
    come on....
    #RBR350 #RBS350

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Satellites not showing up on Network Map (Orbi RBR350 with 2 satellites)